Patient Access Coordinator I: Scheduling & Triage

IHA; Berwyn (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Benefits from Day One

DailyPay

Tuition Reimbursement

Career Development

Strong Team Culture

Career Growth

Job summary

Loyola Medicine, part of Trinity Health, is seeking a Patient Access Representative I for the day shift in the Chicago western suburbs. You will screen calls, route appointments, and support physician messaging from the main campus and affiliated hospitals.

Ideal candidates have a high school diploma and at least 1 year of related experience with strong communication and data-entry accuracy. Bilingual abilities (Polish or Spanish) are a plus.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year of related experience.
• Demonstrated customer service excellence.
• Strong communication, customer service and data-entry accuracy.
• Preferred: Fluency in Polish or Spanish; healthcare or call center experience.

Responsibilities

• Call Handling & Scheduling: screen, route, and schedule appointments; provide information.
• Physician answering service: triage calls, relay messages, paging or conference calls.
• Emergency response: document calls and support notification procedures.
• Quality & training: maintain service standards and participate in training.

Skills

Communication skills

Customer service

Data-entry accuracy

Bilingual (Polish or Spanish)

Education

High School Diploma or equivalent

Job description

Loyola Medicine, part of Trinity Health, is seeking a Patient Access Representative I for the day shift in the Chicago western suburbs. You will screen calls, route appointments, and support physician messaging from the main campus and affiliated hospitals.

Ideal candidates have a high school diploma and at least 1 year of related experience with strong communication and data-entry accuracy. Bilingual abilities (Polish or Spanish) are a plus.