Patient Access Coordinator I - Part-Time, Evening Shift

St. Elizabeth's Medical Center; Boston (MA); On-site; USD 35,000 - 55,000; Part time

Job summary

An established industry player is seeking a dedicated customer service liaison to create a welcoming environment for patients. This role involves greeting patients, collecting essential information, and ensuring a smooth registration process. You'll be responsible for verifying insurance, maintaining confidentiality, and providing top-notch service. If you thrive in a fast-paced healthcare setting and possess strong communication skills, this part-time evening position offers a chance to make a significant impact in patient care. Join a team committed to excellence and contribute to a positive experience for every visitor.

Qualifications

• 2-4 years of healthcare experience preferred.
• Knowledge of medical terminology and insurance processes.

Responsibilities

• Provide exceptional customer service to internal and external clients.
• Accurately enter patient information and verify insurance eligibility.

Skills

Multitasking

Customer Service

Communication Skills

Education

High School Diploma

Some College

Tools

Meditech

Job description

Customer service liaison responsible for creating a positive first impression at the medical center. Greets patients, accurately collects demographic and regulatory information (HIPAA, Medicare, Mass Pro, JACHO, DPH, EMTALA, Subscriber, Healthcare Proxy), obtains necessary signatures, and provides regulatory paperwork. Checks insurance eligibility and collects copays. Verifies patient identity through EMPI search and re-verification at bracelet placement. Prints paperwork and escorts patients to their destinations. Handles phone inquiries, quality checks of registrations, and assists hospital departments in accurate patient registration. Manages day-to-day bed placement, including scheduled, urgent, and emergency admissions, transfers, discharges, and death procedures. Collaborates with scheduling and precertification teams.

SHIFT - Part-Time, Evening Shift, 3 pm - 11:30 pm

II. Job Relationships:

• Scheduling
• Pre-certification
• Inpatient and outpatient departments/floors
• Care Management
• Medical Records
• Billing
• Patient Information

III. Authority:

Authority details to be specified.

IV. Responsibilities/Essential Functions:

1. Provide superior customer service to internal and external clients, in accordance with Service Excellence Standards.
2. Obtain and accurately enter patient information into Meditech:

• Correct medical record number
• Demographics, DOB, address, maiden name, SSN
• Insurance details
• Reason for visit, physicians, locations, services, occurrence codes

Gather all regulatory data: health care proxy, HIPAA notices, Medicare questions, race and ethnicity.

Verify insurance information and eligibility.

Obtain signatures for consent, HIPAA privacy notice, and financial releases.

Monitor and ensure quality of registration data daily.

Assign beds based on service and diagnosis, maintain census and admission logs, and perform transfers promptly.

Maintain confidentiality at all times.

Answer phones promptly and know downtime procedures.

Handle death procedures, including reporting and documentation.

Cross-train across registration areas and assume front desk responsibilities as needed.

Follow departmental policies and procedures.

V. Reporting Requirements:

Report to Team Leaders, Supervisors, Managers of Patient Access, and the Administrative Director of Patient Access.

VI. Accountability:

• Deliver exceptional customer service.
• Ensure accurate data entry and confidentiality.
• Meet all regulatory requirements.
• Secure necessary signatures and paperwork.
• Check revenue logs daily and adhere to policies and procedures.

VII. Qualifications:

High School diploma required; some college preferred.

2-4 years healthcare experience preferred, with knowledge of medical terminology, registration, and insurance processes.

Skills: multitasking, excellent customer service, communication skills.

Equal Opportunity Employer/Disabled/Veterans