Patient Access Coordinator I - Part-Time, Evening Shift

Boston Medical Center; Boston (MA); On-site; USD 35,000 - 55,000; Part time

Job summary

An established industry player is seeking a dedicated Customer Service Liaison to create a welcoming environment for patients at a leading medical center. This part-time role involves greeting patients, collecting essential demographic information, and ensuring insurance eligibility while maintaining the highest standards of confidentiality. The ideal candidate will excel in multitasking and possess strong communication skills, as they will be the first point of contact for patients and must manage various administrative functions efficiently. Join a team committed to exceptional service and patient care.

Qualifications

• 2-4 years of healthcare experience with medical terminology and registration.
• Strong customer service and communication skills are essential.

Responsibilities

• Provide superior customer service to internal and external clients.
• Verify and update patient information and insurance eligibility.

Skills

Customer Service

Data Entry

Insurance Verification

Multi-tasking

Communication Skills

Education

High School Graduate

Some College Preferred

Tools

Meditech

Job description

Customer service liaison responsible for creating a positive first impression at the medical center. Tasks include greeting patients, accurately collecting demographic and regulatory data (HIPAA, Medicare, Mass Pro, JACHO, DPH, EMtala, Subscriber, Health Care Proxy), obtaining signatures, and providing necessary paperwork. Ensures insurance eligibility and collects copays. Verifies patient identity through EMPI search and re-verifies with the patient, including bracelet verification. Prints paperwork and escorts patients to their locations. Handles telephones, performs registration quality checks, and assists hospital departments with patient registration to facilitate their functions. Manages bed placement, including scheduled, urgent, and emergency admissions, transfers, discharges, and death procedures. Collaborates closely with scheduling and precertification teams.

SHIFT - Part-Time, Evening Shift, 3 pm - 11:30 pm

II. Job Relationships:

• Scheduling
• Pre-certification
• Inpatient and outpatient departments/floors
• Care Management
• Medical Records
• Billing
• Patient Information

III. Authority:

...

IV. Responsibilities/Essential Functions:

1. Provide superior customer service to internal and external clients, customers, and patients as per Service Excellence Standards.
2. Obtain and enter accurate patient information into Meditech system, including medical record number, demographics, insurance, reason for visit, physicians, locations, services, and occurrence codes.
3. Gather all regulatory data such as health care proxies, HIPAA notices, Medicare questions, and race/ethnicity.
4. Verify and update insurance information and check eligibility according to policies.
5. Obtain signatures for consent, privacy notices, and financial releases.
6. Perform daily quality checks on registrations, run revenue logs, and correct errors.
7. Assign beds based on service and diagnosis, maintain current census, and manage transfers and activations timely.
8. Maintain confidentiality at all times.
9. Answer phones promptly with department identification.
10. Be familiar with downtime procedures and death processes, including reporting and documentation.
11. Cross-train in various registration areas and assume front desk responsibilities as needed.
12. Follow all departmental policies and procedures.

V. Reporting Requirements:

Report to Team Leaders, Supervisors, Managers of Patient Access, and the Administrative Director of Patient Access.

VI. Accountability:

• Deliver exceptional customer service.
• Ensure accurate data entry and confidentiality.
• Meet all regulatory requirements and obtain necessary signatures.
• Check revenue logs daily and adhere to policies and procedures.

VII. Qualifications:

• High School Graduate; some college preferred.
• 2-4 years healthcare experience with medical terminology and registration/check-in; insurance knowledge preferred.
• Strong multi-tasking, customer service, and communication skills.

Equal Opportunity Employer/Disabled/Veterans