Patient Access Coordinator I / ED - Rotational Shift - Full Time - Erie

Highmark Health; Erie (Erie County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Erie is seeking a dedicated individual to create a positive first impression for patients and families. This role involves managing patient registration, financial responsibilities, and ensuring compliance with healthcare policies. The ideal candidate will possess strong communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. Join us to make a meaningful impact in patient care and support our mission of providing high-quality healthcare services.

Benefits

Sign-On Bonus

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401K Plan

Qualifications

• At least one year of related experience in medical, financial, or customer service setting.
• Experience operating a PC and using software applications.

Responsibilities

• Conducts scheduling, registration, and admitting functions independently.
• Identifies patient financial responsibilities and collects liabilities.
• Delivers a positive patient experience and maintains confidentiality.

Skills

Communication

Attention to Detail

Empathy

Multitasking

Education

High School/GED

Tools

PC

Software Applications

Job description

Company :

Allegheny Health Network

Job Description :

Benefits include:

• $1,000 Sign-On Bonus
• *Sign-On bonus is for External Hires only
• Recipient must stay with AHN for a minimum of 1 year
• Re-Hires may not have worked for AHN within the previous 12 months to qualify
• Benefits go into effect the 1st of the month following the start date
• Medical (Highmark Insurance)
• Dental (United Concordia)
• Vision
• Paid Time Off (18 days with 6 paid holidays)
• 401K plan

GENERAL OVERVIEW:

Creates the first impression of Allegheny Health Network’s (AHN) services to patients, families, and other external customers upon arrival. Assumes clinical and financial risk when collecting and documenting information on the patient's behalf. Completes processes such as proper patient identification, scheduling, registration, financial clearance, authorization and referral validation, creating estimates, and payment collection when applicable. Connects patients to financial advocacy resources when appropriate, and provides or obtains signatures on regulatory paperwork as required. Communicates information clearly to patients, guarantors, and families so they understand what to expect and their financial responsibilities.

Displays attention to detail, excellent communication skills, empathy, and compassion. Able to multitask, work swiftly under pressure, and collaborate with healthcare professionals. Must stand for long periods and use a computer on wheels at bedside. Adheres to EMTALA guidelines and AHN policies, following standard and isolation precautions to ensure safety for healthcare workers, patients, and visitors.

ESSENTIAL RESPONSIBILITIES

• Conducts scheduling, registration, and admitting functions independently at bedside, validates patient demographic data, verifies insurance information through various systems, and obtains necessary clinical data based on the required service. Collects and updates data for accurate billing, including workers compensation and motor vehicle claims. Manages regulatory paperwork signatures.

• Identifies all patient financial responsibilities, calculates estimates, collects liabilities, posts payments, and performs daily reconciliation. Documents self-pay accounts for follow-up.

• Delivers a positive patient experience, cooperates with all healthcare personnel and external agencies, communicates effectively, and promotes positive relationships. Strives to meet productivity standards and suggests improvements when appropriate.

• Maintains cohesive working relationships, practices patient confidentiality, and ensures accurate registration during system downtime with proper monitoring and reconciliation. Acts as a central resource during off-hours.

• Remains calm and professional in stressful situations, responding to inquiries from patients, visitors, and staff under all circumstances.

• Follows AHN policies and completes mandatory training within designated timeframes.

• Performs other duties as assigned.

QUALIFICATIONS:

Required:

• High School/GED or 1-3 months related experience or training; or equivalent.

• Experience operating a PC and using software applications.

• At least one year of related experience, preferably in a medical, financial, or customer service setting.

Substitutions:

• None

Preferred:

• Knowledge of medical terminology and insurance.

Disclaimer:

The job description indicates the general nature and essential duties of the role. It may not include all duties, responsibilities, and qualifications.

Compliance Requirement:

This role adheres to ethical, legal, and behavioral standards, including HIPAA compliance and data security policies. Employees must comply with the company's Code of Business Conduct and applicable laws.

Highmark Health and its affiliates prohibit discrimination based on protected categories and strive for accessibility. For assistance or accommodations, contact HR Services Online at [e-mail].