Patient Access Coordinator I - Bellevue - Daylight hours - Part Time

Highmark Health; Bellevue (WA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Access Representative to create a welcoming first impression for patients and families. In this essential role, you will handle scheduling, financial clearance, and insurance verification, ensuring patients understand their financial responsibilities. Your ability to communicate effectively will enhance the patient experience while maintaining relationships with healthcare professionals and external partners. Join a team committed to providing exceptional service and making a real difference in the healthcare journey of every individual. This is your opportunity to thrive in a dynamic environment where your contributions are valued.

Qualifications

• High school diploma or GED required; related experience preferred.
• One year of experience in a medical or financial setting is a plus.

Responsibilities

• Conduct scheduling and preregistration functions while validating patient data.
• Verify insurance information and identify authorization requirements.
• Calculate patient financial responsibilities and collect payments.

Skills

Customer Service

Communication

Financial Clearance

Insurance Verification

Problem Solving

Education

High School Diploma or GED

Related Experience

Tools

PC Software Applications

Job description

Company :

Allegheny Health Network

Job Description :

GENERAL OVERVIEW:

Completes one or more of the following processes (scheduling, pre-registration, financial clearance, authorization and referral validation and pre-serviceability estimations and collections) within Patient Access and creates the first impression of AHN's services to patients and families and other external customers. Articulates information in a manner that patients, guarantors and family members understand so they know what to expect and understand their financial responsibilities. Assumes clinical and financial risk of the organization when collecting and documenting information on behalf of the patient.

ESSENTIAL RESPONSIBILITIES:

1. Conducts scheduling, and preregistration functions, validates patient demographic data, identifies and verifies medical benefits, accurate plan code and COB order. Obtains limited clinical data based on service required. Corrects and updates all necessary data to assure timely, accurate bill submission. (30%)
2. Verifies insurance information through payor contacts via telephone, online resources, or electronic verification system. Identifies payor authorization/referral requirements. Provides appropriate documentation and follow up to physician offices, case management department, and payors regarding authorization/referral deficiencies. (20%)
3. Identifies all patient financial responsibilities, calculates estimates, collects liabilities and post payment transactions as appropriate in the ADT system and performs daily reconciliation. Identifies self-pay and complex liability calculations and escalates account to Financial Counselors as appropriate. (20%)
4. Delivers positive patient experience. Cooperates with and maintains excellent working relationships with patients, AHN leadership and staff, physician offices and designated external agencies or vendors. Performs any written or verbal communication necessary to exchange information with designated contacts and promote working relationships. (10%)
5. Maintains focus on attaining productivity standards, recommending innovative approaches for enhancing performance and productivity when appropriate. (10%)
6. Adheres to AHN organizational policies and procedures for relevant location and job scope. Completes and/or attends mandatory training and education sessions within approved organizational guidelines and timeframes. (10%)
7. Performs other duties as assigned or required.

QUALIFICATIONS:

Minimum

1. High school diploma or GED; or one – three months related experience and/or training; or equivalent combination of education and experience.
2. One previous year of related experience, preferably within a medical setting, financial services setting, and/or a demanding customer service environment.
3. Experience operating a PC and using software applications.

Preferred

1. Medical terminology and obtaining insurance verifications.
2. Call/Service Center experience.