Patient Access Coordinator I

SAH Brown University Health Fall River; United States; On-site; USD 25,000 - 37,000; Part time

Job summary

Brown University Health in Fall River, MA is seeking a patient access role focused on accurate registration, demographic and insurance data, and timely payment collection. You will support patient flow with strong customer service and collaborate across hospital departments to ensure regulatory compliance and quality service.

Responsibilities include greeting patients, collecting information, executing SOPs, educating on financial responsibilities, and facilitating payment solutions.

Qualifications

• 1-2 years hospital/clinic experience preferred.
• Aptitude for patient access tools, systems, and technologies.
• Microsoft Office required.
• Excellent customer service/communication skills.
• Comfortable with the collections process.
• Comfortable with securing solutions for uninsured patients.
• Knowledge of Medical Terminology preferred.
• Proven ability to work as part of a team.

Responsibilities

• Greets, receives and escorts patients as required and consistent with customer service guidelines.
• Collects and verifies patient demographics, insurance eligibility, and financial information and documents in hospital systems.
• Executes department SOPs and supporting tools, software, websites.
• Identifies current and prior patient balances, educates patients on financial responsibilities, and collects them.
• Screens self-pay patients and facilitates solution application or patient payment as appropriate.
• Interviews patients bedside when needed to facilitate timely solutions (ED only).
• Assists patients in establishing secured installment plans when applicable.
• Ensures all hospital and regulatory requirements are met (signatures, patient rights, HIPAA, etc.).
• Completes registration paperwork to facilitate efficient patient flow.
• Meets performance standards: quality, collections, customer service, screening/solution rates, productivity.
• Delivers exemplary customer service for patients per hospital guidelines.
• Collaborates with patient access peers and other hospital departments.
• Performs other duties as assigned.

Skills

Excellent customer service

Microsoft Office

Strong communication

Team player

Education

High School Diploma or equivalent

Medical Assistant course or Medical Terminology course

Associate degree or equivalent preferred

Job description

SUMMARY

Ensures the integrity of all data collected at time of registration to ensure accurate patient identification, helps ensure patient safety; collects and/or facilitates accurate and timely payment for services provided, and delivers superior customer service to internal and external customers.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done.

The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Greets, receives and escorts patients as required and consistent with customer service guidelines
• Collects and verifies patient demographic, insurance eligibility, and financial information/responsibility and accurately documents in hospital computer system(s)
• Responsible for consistent and accurate use and execution of department SOP's (established operating procedures) and supporting tools, software, websites
• Identifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects same
• Screens self pay patients, identifies potential solution(s), and facilitates solution application process (manual and/or electronic) or patient payment as appropriate
• Interviews patients bedside as needed to facilitate timely and effective solutions (ED only)
• Assists patients in establishing secured installments plans when applicable
• Ensures all hospital and regulatory requirements are met (including, but not limited to, signatures, distributing patient rights, health care proxies, HIPAA requirements etc.)
• Ensures completion of registration paperwork to facilitate efficient patient flow
• Meets performance standards established by Patient Access leadership, including but not limited to: quality, collections, customer service, screening/solution rates, productivity)
• Delivers exemplary customer service for patients in accordance with hospital expectations / guidelines
• Works effectively with patient access peers and other hospital departments
• Performs other duties as assigned

MINIMUM QUALIFICATIONS

• 1-2 years experience in a hospital/clinic/physician office or related field preferred
• Aptitude for / familiarity with patient access tools, systems, and technologies
• Microsoft Office required
• Excellent customer service/communications skills.
• Comfortable with collection process
• Comfortable with securing solutions for uninsured patients
• Knowledge of Medical Terminology preferred.
• Proven ability and/or expressed willingness to work as part of a team

EDUCATION

High School Diploma or equivalent required Graduate of a Medical Assistant or Medical Terminology course preferred Associate degree or equivalent preferred

PAY RANGE

$18.30-$26.66

EQUAL EMPLOYMENT OPPORTUNITIES

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

LOCATION

Saint Annes Hospital - 795 Middle Street Fall River, Massachusetts 02721

WORK TYPE

Per Diem

WORK SHIFT

Variable

DRIVING REQUIRED

No

UNION

1199 Seiu United Healthcare Workers East

COMPANY OVERVIEW

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island.

Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself.

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