SAH Central Scheduler

SAH Brown University Health Fall River; United States; On-site; USD 26,000 - 37,000; Full time

Job summary

Brown University Health in Fall River, MA seeks an organized Scheduling Clerk to support outpatient services. You will book appointments, gather patient details, and ensure accurate test selections while coordinating with MD offices and hospital departments.

Responsibilities include timely pre-registration, handling cancellations, and providing clear information to patients. The role emphasizes teamwork, reliability, and a commitment to service quality in a busy clinical setting.

Qualifications

• Experience scheduling outpatient services.
• Knowledge of medical terminology.
• Proficient in keyboard/data entry.
• Courteous, respectful interactions with patients and colleagues.
• Ability to respond promptly to requests and manage interruptions.

Responsibilities

• Accurately takes bookings for outpatient services.
• Gathers patient information and selects correct tests for bookings.
• Processes cancellations and rescheduling quickly and accurately.
• Records MD orders and resolves discrepancies with booked tests.
• Responds to booking inquiries from patients, MD offices, or hospital areas.
• Pre-registers patients for last-minute bookings when needed.
• Provides timely and accurate information to inquiries from patients and staff.
• Manages time and resources to complete assignments within allotted time.

Skills

Scheduling experience

Medical terminology

Data entry

Customer service

Job description

SUMMARY:

The Scheduler assists in planning, organizing, implementing and evaluating the activities occurring in the nursing station by performing clerical and receptionist duties and maintaining the physical environment of the area Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES:

• Accurately takes bookings for outpatient services.
• Chooses the correct test (s) and gathers all necessary patient information from the source, requesting the booking.
• Processes cancellations and rescheduling quickly and accurately.
• Records MD orders received, comparing written orders with the test booked and immediately resolves any discrepancies
• Responds quickly to any booking problems identified by patient, clinical areas, and/or MD offices.
• Completes patient pre-registrations for last minute bookings.
• Provides accurate and timely answers to all inquiries, whether from patients, MD offices, or other hospital areas.
• Management of Time and Resources Completes work assignments within an acceptable time frame.
• Uses time and resources to the best possible advantage for successful completion of job responsibilities.
• Develops and maintains efficient working relationships.
• Is reliable in respect to attendance.
• Is Reliable in respect to punctuality.
• Recognizes the importance of team efforts and partners with others to achieve positive outcomes.
• Quality Is part of a team effort to ensure quality services.
• Offers creative solutions or alternatives to issues or concerns.
• Produces quality results.
• Continually strives to improve the quality of work.
• Accepts responsibility for all work performed and takes appropriate corrective action as needed.

MINIMUM QUALIFICATIONS: REQUIRED QUALIFICATIONS

• Previous experience in scheduling or a related field such as registration.
• Medical terminology knowledge.
• Keyboard/Data entry experience.
• Is cooperative in interactions, treating customers with courtesy, respect and compassion.
• Is patient when responding to questions and answers questions appropriately.
• Responds to requests in a timely manner.
• Handles interruptions in a skillful way.
• Maintains a professional appearance and demeanor.
• Strives to prevent/resolve customer concerns to the customer's satisfaction.
• Is responsible for ongoing development of his/her work skills through the use of available resources (i.e.: inservices, formal educational programs, other work groups and on-the-job training).
• Attends and participates in staff meetings and inservices and/or reviews documentation as required.
• Assists in the orientation of others and actively participates in mentoring.
• Performs analytical and decision making functions with minimal supervision.
• Recognizes and seeks assistance/consultation when appropriate.
• Demonstrates an understanding of relative Hospital and all-departmental policies and procedures including safety issues.
• Possesses awareness of programs/services provided by Hospital and where they are located.
• Pay Range: $18.53-$27.02

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: Saint Annes Hospital - 795 Middle Street Fall River, Massachusetts 02721

Work Type: M-F 8:30am-5:00pm Work Shift: Day Driving Required: No Union: 1199 Seiu United Healthcare Workers East As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island.

Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself.

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