Patient Access Coordinator

UVA Health; Virginia (IL); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off

Health savings plans

Certification and education support

Generous paid time off

Job summary

UVA Health is seeking a patient access professional to perform scheduling, registration, and insurance verification with moderate independence. You will follow established procedures and contribute to efficient patient intake and revenue cycle operations.

The role emphasizes clear communication, accuracy, and teamwork across routine daily activities in a hospital setting.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of directly relevant experience required.

Responsibilities

• Schedule appointments, register patients, and verify insurance.
• Explain processes to patients, families, and team members.
• Support patient access workflow across service areas and provide day-to-day operational coverage.
• Ensure accuracy and completeness of information to support patient flow and revenue cycle processes.

Skills

Communication skills

Attention to detail

Time management

Customer service

Education

High school diploma or equivalent

Tools

EMR system

Job description

Performs patient access activities with moderate independence, including scheduling, registration, and insurance verification. Applies established procedures to complete work, address routine issues, and support timely and accurate patient intake.

Patient access work is performed with moderate independence and limited guidance while following established procedures and operational expectations. Responsibilities include completing assigned work accurately and timely, applying sound judgment within defined guidelines, and contributing to efficient patient access operations across routine daily activities.

Typical Essential Functions

• Performs patient access activities such as scheduling, registration, insurance verification, and record updates.
• Applies established procedures to resolve routine issues and address standard patient access questions.
• Explains processes, requirements, and next steps to patients, families, and team members.
• Supports workflow across one or more service areas through cross-training and day-to-day operational coverage.
• Ensures accuracy and completeness of information entered and maintained to support patient flow and revenue cycle processes.

Minimum Requirements

• Education: High School Graduate or Equivalent required.
• Experience: 2+ years of directly relevant experience required.
• Licensure: None.

Physical Demands

• Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely.

The pay range for this role is $19.50 - $33.94 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Paid Time Off, Long-term and Short-term Disability, Retirement Savings
• Health Saving Plans, and Flexible Spending Accounts
• Certification and education support
• Generous Paid Time Off

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer.

Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.