Patient Access Coordinator

The Rector & Visitors of the University of Virginia; Charlottesville (VA); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off

Retirement savings plan

Education and certification support

Job summary

The Rector & Visitors of the University of Virginia (UVA Health) is seeking a patient access professional to manage scheduling, registration, and insurance verification with moderate independence. You will follow established procedures to complete work, address routine issues, and support timely patient intake in a hospital setting.

Responsibilities include explaining processes to patients and families, cross-training for workflow coverage, and ensuring data accuracy to support revenue cycle

Qualifications

• High School Graduate or Equivalent required.
• 2+ years of directly relevant experience required.

Responsibilities

• Performs patient access activities such as scheduling, registration, insurance verification, and record updates.
• Applies established procedures to resolve routine issues and address standard patient access questions.
• Explains processes, requirements, and next steps to patients, families, and team members.
• Supports workflow across one or more service areas through cross-training and day-to-day operational coverage.
• Ensures accuracy and completeness of information entered and maintained to support patient flow and revenue cycle processes.

Skills

Scheduling

Registration

Insurance verification

Record updates

Education

High School Graduate or Equivalent

Job description

Performs patient access activities with moderate independence, including scheduling, registration, and insurance verification. Applies established procedures to complete work, address routine issues, and support timely and accurate patient intake.

Patient access work is performed with moderate independence and limited guidance while following established procedures and operational expectations. Responsibilities include completing assigned work accurately and timely, applying sound judgment within defined guidelines, and contributing to efficient patient access operations across routine daily activities.

Typical Essential Functions

• Performs patient access activities such as scheduling, registration, insurance verification, and record updates.
• Applies established procedures to resolve routine issues and address standard patient access questions.
• Explains processes, requirements, and next steps to patients, families, and team members.
• Supports workflow across one or more service areas through cross-training and day-to-day operational coverage.
• Ensures accuracy and completeness of information entered and maintained to support patient flow and revenue cycle processes.

MINIMUM REQUIREMENTS:

• Education: High School Graduate or Equivalent required.
• Experience: 2+ years of directly relevant experience required.
• Licensure: None.

PHYSICAL DEMANDS:

• Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely.

The pay range for this role is $19.50 - $33.94 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Paid Time Off, Long-term and Short-term Disability, Retirement Savings
• Health Saving Plans, and Flexible Spending Accounts
• Certification and education support
• Generous Paid Time Off

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.