Patient Access Coordinator

Brown-University-Health-1; Taunton (MA); On-site; USD 28,000 - 40,000; Part time

Job summary

Brown University Health is seeking a Patient Access Specialist to ensure accurate patient identification, collect demographics and insurance eligibility, and facilitate timely payments while delivering superior customer service in a hospital setting. The role involves SOP adherence, proper documentation, and HIPAA compliance.

You will educate patients on financial responsibilities, assist with payment plans, coordinate with other departments, and support efficient patient flow at Morton Hospital

Qualifications

• 1–2 years hospital/clinic/physician office experience preferred.
• Aptitude for patient access tools, systems and technologies.
• Microsoft Office required; Meditech, Athena preferred.
• Excellent customer service and communications skills.
• Comfortable with the collection process.
• Comfortable with securing solutions for uninsured patients.
• Knowledge of Medical Terminology preferred.
• Proven ability to work as part of a team.

Responsibilities

• Greet and escort patients per customer service guidelines.
• Collect and verify patient demographics, insurance eligibility, and financial information; document in system.
• Adhere to department SOPs and use supporting tools, software, and websites.
• Identify current balances, educate patients on financial responsibilities, and collect payments.
• Screen self-pay patients and facilitate solution applications or payments as appropriate.
• Interview patients bedside as needed to facilitate timely solutions (ED only).
• Assist patients in establishing secured installment plans when applicable.
• Ensure all hospital and regulatory requirements are met (HIPAA, signatures, patient rights).
• Complete registration paperwork to facilitate efficient patient flow.
• Meet performance standards in quality, collections, customer service, and productivity.
• Deliver exemplary customer service and collaborate with patient access peers.
• Perform other duties as assigned.

Skills

Customer service

Payment collection

Medical terminology

HIPAA compliance

Microsoft Office

Meditech

Athena

Teamwork

Education

High School Diploma or equivalent

Medical Assistant training or Medical Terminology course

Associate degree or equivalent

Tools

Meditech

Athena

Office tools

Job description

Job Summary

Ensures the integrity of all data collected at time of registration to ensure accurate patient identification, helps ensure patient safety; collects and/or facilitates accurate and timely payment for services provided, and delivers superior customer service to internal and external customers.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

Core Success Factors

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES:

KEY RESPONSIBILITIES:

• Greets, receives and escorts patients as required and consistent with customer service guidelines
• Collects and verifies patient demographic, insurance eligibility, and financial information/responsibility and accurately documents in hospital computer system(s)
• Responsible for consistent and accurate use and execution of department SOP's (established operating procedures) and supporting tools, software, websites
• Identifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects same
• Screens self pay patients, identifies potential solution(s), and facilitates solution application process (manual and/or electronic) or patient payment as appropriate
• Interviews patients bedside as needed to facilitate timely and effective solutions (ED only)
• Assists patients in establishing secured installments plans when applicable
• Ensures all hospital and regulatory requirements are met (including, but not limited to, signatures, distributing patient rights, health care proxies, HIPAA requirements etc.)
• Ensures completion of registration paperwork to facilitate efficient patient flow
• Meets performance standards established by Patient Access leadership, including but not limited to: quality, collections, customer service, screening/solution rates, productivity)
• Delivers exemplary customer service for patients in accordance with hospital expectations / guidelines
• Works effectively with patient access peers and other hospital departments
• Performs other duties as assigned

MINIMUM QUALIFICATIONS:

REQUIRED QUALIFICATIONS:

• 1-2 years experience in a hospital/clinic/physician office or related field preferred
• Aptitude for / familiarity with patient access tools, systems, and technologies
• Microsoft Office required, Meditech, Athena preferred
• Excellent customer service/communications skills.
• Comfortable with collection process
• Comfortable with securing solutions for uninsured patients
• Knowledge of Medical Terminology preferred.
• Proven ability and/or expressed willingness to work as part of a team

EDUCATION:

• High School Diploma or equivalent required
• Graduate of a Medical Assistant or Medical Terminology course preferred
• Associate degree or equivalent preferred

Pay Range: $20.01-$29.21

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: Morton Hospital - 88 Washington Street Taunton, Massachusetts 02780

Work Type: 32 hours per week variable. Mon 1130a-8p, Tues, Fri 7am-330p,EOW

Work Shift: Variable

Driving Required: No

Union: 1199 Seiu United Healthcare Workers East