Patient Access Coordinator

Avera-Healt; Sioux Falls (SD); On-site; USD 29,000 - 38,000; Full time

Job summary

Avera McKennan Hospital in Sioux Falls, SD is seeking a Patient Access Coordinator to support leaders in planning, organizing, educating and implementing activities within the Patient Access core operations. The coordinator ensures timely workflow, tracks performance, and acts as a liaison across departments to promote a positive work environment.

You will coordinate staff orientation, scheduling, quality and customer service, monitor performance, provide input on policies, develop training, and

Qualifications

• 1-3 years of revenue cycle experience preferred.
• Experience supporting Patient Access or related departments.
• Ability to communicate effectively with staff and patients.

Responsibilities

• Coordinate staff orientation, in-services, competencies and production for Admission/Preadmission Representatives.
• Manage scheduling to maintain appropriate staffing levels and department efficiency.
• Monitor performance, identify trends and discuss improvements with supervisors.
• Provide input on policies and disseminate information to staff.
• Develop, train and lead staff while ensuring workflow quality and timeliness.

Skills

Staff coordination

Communication

Scheduling

Teamwork

Job description

Location:Avera McKennan HospitalWorker Type:RegularWork Shift:Primarily nights with rotating weekends and holidays (United States of America)Pay Range:The pay range for this position is listed below. Actual pay rate dependent upon experience.$20.75 - $27.50Position HighlightsNOTE: position is for both McKennan campus and BH ER DepartmentsNight shift with rotating weekendsYou Belong at AveraBe part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.A Brief OverviewResponsible to assist the leader to plan, organize, educate and implement activities related to the Patient Access core operations. The Coordinator has primary day-to- day responsibility of assuring workflow turnaround times are met, daily tracking of workflow, communication to the team, staff scheduling coordination, and special projects. The coordinator serves as a key liaison amongst the team.What you will doEffectively coordinate staff orientation, in-services, competencies, production, timeliness, quality, customer service, and efficiencies of Admission and Preadmission Representatives in areas of responsibilities.Coordinates scheduling process and maintains appropriate staffing levels to maximize department efficiency.Demonstrates good communication, continual education updates, and cooperative working relationship with all departments, co-workers and promotes a positive work environment.Provides timely information to the Supervisor/Manager regarding the Patient Facing processes, staffing, customer service (all departments, patients and co-workers).Monitors performance of staff, detects unsatisfactory trends/performance and deficiencies. Discusses needed performance improvement to staff as needed. Reports information to the Supervisor/Manager.Provides input and assists in development of operational policies and procedures and assists in disseminating information to staff. Developing, training and retaining employees; planning, assigning and leading work; rewarding and coaching employees.Ensures day-to-day workflow processes; identify workflow problems and recommend alternative solutions to problems. Monitors the quality and efficiency of the Patient Facing processes through auditing and key metrics.Essential QualificationsThe individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.Preferred Education, License/Certification, or Work Experience:1-3 years of revenue cycle (patient access, medical billing, insurance, collections) experience.Expectations and StandardsCommitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.Promote Avera’s values of compassion, hospitality, and stewardship.Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.Maintain confidentiality.Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.Benefits You Need & Then SomeAvera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.PTO available day 1 for eligible hires.Up to 5% employer matching contribution for retirementCareer development guided by hands-on training and mentorshipAvera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].