Patient Access Coordinator

Talentify; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Generous PTO and holidays

Medical, Dental, Vision Insurance

401(k) with company match

Life Insurance

Employee Assistance Program

Short-Term Disability

Flexible spending accounts

Health Savings Account

Paid Family Medical Leave

Professional Development

Bonus Potential

Over-time Pay

Holiday Differential

Weekend Differential

Job summary

CCRM Fertility is seeking a Patient Access Coordinator to serve as the first contact for patients and to streamline front-office processes. You will greet patients, gather information, manage scheduling, and support administrative tasks to ensure a smooth patient experience.

The role emphasizes accuracy, confidentiality, and the ability to work in a fast-paced fertility center environment, with opportunities for professional development and competitive benefits.

Qualifications

• High School Diploma or GED is required.
• 1+ year of administrative experience required.
• Experience in reproductive medicine or women’s health is preferred.
• Prior experience with Athena preferred.
• Ability to work weekends, evenings, and holidays on a rotating basis.

Responsibilities

• Greet and register patients on arrival and provide front-office support.
• Answer phones and collect patient information and insurance details.
• Process co-pays, pre-payments, and past-due balances before service.
• Schedule or reschedule appointments and manage no-shows.
• Maintain lobby appearance and ensure building security at close.

Skills

Administrative experience

Customer service

Athena/EHR systems

Ability to work weekends

Education

High School Diploma or GED

Tools

Athena EHR

Job description

Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information, visit www.ccrmivf.com

Location Address:

Department:

Work Schedule:

Weekday – Weekday (H:MMam – H:MMpm)

What We Offer Our Team Members:

• Generous Paid time-off (PTO) and paid holidays
• Medical, Dental, and Vision Insurance
• Health benefits eligible the first day of the month following your start date.
• 401(k) Plan with Company Match (first of the month following 2 months of service)
• Basic & Supplement Life Insurance
• Employee Assistance Program (EAP)
• Short-Term Disability
• Flexible spending including Dependent Care and Commuter benefits.
• Health Savings Account
• CCRM Paid Family Medical Leave (eligible after 1 year)
• Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
• Professional Development, Job Training, and Cross Training Opportunities
• Bonus Potential
• Potential for Over-time Pay (Time and a half)
• Holiday Differential Pay (Time and a half)
• Weekend Shift Differential Pay ($4.00 per hour)

How You Will Make an Impact:

The Patient Access Coordinator serves as a critical link between patients and the Care Center, making a significant impact on patient experience. This vital role ensures that patients have a positive, organized, and efficient entry into CCRM Fertility, contributing to a positive patient experience and operational efficiency.

What You Will Do:

The Patient Access Coordinator is responsible for greeting and registering patients, answering phones, collecting patient information, insurance details, completing medical record requests, and provides front office administrative support for the office. The Patient Access Representative is the first person to greet patients and will answer questions or provide general information. This position reports to the Practice Administrator.

• Greet and welcome patients upon their arrival, creating a positive and welcoming atmosphere.
• Scan insurance cards, picture identification, and prior medical records.
• Process co-pays, procedure pre-payments, and past due balances prior the scheduled service being rendered.
• Schedule or reschedule patient appointments, identify no shows, and promptly communicate schedule changes.
• Monitor the correspondence dashboard in Athena (Return mail).
• Complete eligibility work queues; identify incorrect insurance on file or clearing progyny inaccurate eligibility status.
• Protect confidential information and patient medical records.
• Answer phone calls, take messages, and forward based on urgency.
• Contact patients missing “New Patient” paperwork, two days prior to their appointment.
• Mail patient information and education materials.
• Monitor faxes and distribute to appropriate staff/departments.
• Maintain lobby appearance, open the Care Center, and turn on equipment prior to opening.
• Ensure the building is locked and secured at close of business.
• Other duties as assigned.

What You Bring:

• High School Diploma or GED required.
• 1+ year administrative experience required.
• Previous experience in reproductive medicine or Women’s health is preferred.
• Prior experience with Athena preferred.
• Ability to work weekends, evenings, and holidays, on a rotating basis.

Working Conditions:

The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines), by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others, frequently required to sit at a desk, work on a computer, and spend prolonged periods preparing and analyzing data and figures. Will occasionally stand and/or walk; use hands and fingers to grasp, pick, pinch, type; and reach with hands and arms. Employees are required to have close visual acuity to perform an activity such as viewing a computer terminal; extensive reading; operation of standard office machines and equipment (computer, telephone, photocopier, and scanner).

CCRM’s Compensation:

The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits.

Pre-Employment Requirements:

All offers of employment are conditional upon the successful completion of CCRM Fertility’s onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in E-Verify Program in order to verify the identity and work authorization of all newly hired employees.

Equal Employment/Anti-Discrimination:

We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.