Patient Access Coordinator

Ccrm-Fertility; Edina (MN); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

PTO & Holidays

Life Insurance

EAP

Disability Insurance

FSA

HSA

Paid Family Leave

Bonus Potential

Overtime Pay

Job summary

CCRM Fertility in Edina, MN is seeking a Patient Access Coordinator to join our team. You will greet patients, verify insurance, collect information, and support front office operations to ensure a smooth and positive patient entry into care.

The role requires a friendly, organized individual with strong communication skills. The position offers competitive hourly pay, benefits, and opportunities for growth within a leading fertility center.

Qualifications

• 1+ year administrative experience required.
• Previous experience in reproductive medicine or Women’s health is preferred.
• Prior experience with Athena preferred.

Responsibilities

• Greet and register patients, answering phones and collecting information.
• Process co-pays, pre-payments, and past due balances before service.
• Schedule or reschedule appointments and communicate changes promptly.
• Monitor the correspondence dashboard in Athena and handle eligibility work queues.
• Protect confidential information and patient records.

Skills

Administrative experience

Education

High School Diploma or GED

Tools

Athena

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Access Coordinator

Full Time S1 Edina, MN, US

Salary Range: $20.00 To $23.00 Hourly

Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information, visit www.ccrmivf.com

Location Address:

Department:

Work Schedule:Weekday – Weekday (H:MMam – H:MMpm)

What We Offer Our Team Members:

Generous Paid time-off (PTO) and paid holidays

• Medical, Dental, and Vision Insurance
• Health benefits eligible the first day of the month following your start date.
• 401(k) Plan with Company Match (first of the month following 2 months of service)
• Basic & Supplement Life Insurance
• Employee Assistance Program (EAP)
• Short-Term Disability
• Flexible spending including Dependent Care and Commuter benefits.
• Health Savings Account
• CCRM Paid Family Medical Leave (eligible after 1 year)
• Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
• Professional Development, Job Training, and Cross Training Opportunities
• Bonus Potential
• Potential for Over-time Pay (Time and a half)
• Holiday Differential Pay (Time and a half)

How You Will Make an Impact: The Patient Access Coordinator serves as a critical link between patients and the Care Center, making a significant impact on patient experience. This vital role ensures that patients have a positive, organized, and efficient entry into CCRM Fertility, contributing to a positive patient experience and operational efficiency.

What You Will Do:The Patient Access Coordinator is responsible for greeting and registering patients, answering phones, collecting patient information, insurance details, completing medical record requests, and provides front office administrative support for the office. The Patient Access Representative is the first person to greet patients and will answer questions or provide general information. This position reports to the Practice Administrator.

• Greet and welcome patients upon their arrival, creating a positive and welcoming atmosphere.
• Scan insurance cards, picture identification, and prior medical records.
• Process co-pays, procedure pre-payments, and past due balances prior the scheduled service being rendered.
• Schedule or reschedule patient appointments, identify no shows, and promptly communicate schedule changes.
• Monitor the correspondence dashboard in Athena (Return mail).
• Complete eligibility work queues; identify incorrect insurance on file or clearing progyny inaccurate eligibility status.
• Protect confidential information and patient medical records.
• Answer phone calls, take messages, and forward based on urgency.
• Contact patients missing “New Patient” paperwork, two days prior to their appointment.
• Mail patient information and education materials.
• Monitor faxes and distribute to appropriate staff/departments.
• Maintain lobby appearance, open the Care Center, and turn on equipment prior to opening.
• Ensure the building is locked and secured at close of business.
• Other duties as assigned.

What You Bring:

• High School Diploma or GED required.
• 1+ year administrative experience required.
• Previous experience in reproductive medicine or Women’s health is preferred.
• Prior experience with Athena preferred.
• Ability to work weekends, evenings, and holidays, on a rotating basis.

Working Conditions:The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines), by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others, frequently required to sit at a desk, work on a computer, and spend prolonged periods preparing and analyzing data and figures. Will occasionally stand and/or walk; use hands and fingers to grasp, pick, pinch, type; and reach with hands and arms. Employees are required to have close visual acuity to perform an activity such as viewing a computer terminal; extensive reading; operation of standard office machines and equipment (computer, telephone, photocopier, and scanner).

CCRM’s Compensation: The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits.

Pre-Employment Requirements: All offers of employment are conditional upon the successful completion of CCRM Fertility’s onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees.

Equal Employment/Anti-Discrimination: We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.