Patient Access Coordinator

Talentify; Greenville (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan with Company Match

Employee Assistance Program (EAP)

Short-Term Disability

Flexible spending (Dependent Care and 

Commuter benefits

Health Savings Account

Bonus Potential

Over-time Pay (Time and a half)

Holiday Differential Pay (Time and a半)

Job summary

CCRM Fertility seeks a Patient Access Coordinator in Greenville, SC, to manage patient greeting, registration, and front desk support. You will answer phones, collect insurance data, and handle medical records requests to ensure a smooth patient experience.

Reporting to the Practice Administrator, you will contribute to efficient operations and positive patient interactions in a busy care center setting.

Qualifications

• Strong communication and customer service skills.
• Professional, friendly, and dependable demeanor.
• Ability to multitask in a fast-paced environment.
• Attention to detail and accuracy when handling information and payments.

Responsibilities

• Greet patients and register them upon arrival.
• Answer phones and collect patient information and insurance details.
• Complete medical record requests and provide front office administrative support.
• First point of contact to greet patients and provide information.

Skills

Communication

Customer service

Multitasking

Attention to detail

Professional demeanor

Education

High School Diploma

Associates degree

Tools

Athena

Job description

Location Address: Greenville, SC (In-person)

Department: Administration

What We Offer Our Team Members:

Generous Paid time-off (PTO) and paid holidays

• Medical, Dental, and Vision Insurance
• Health benefits eligible the first day of the month following your start date.
• 401(k) Plan with Company Match (first of the month following 2 months of service)
• Basic & Supplement Life Insurance
• Employee Assistance Program (EAP)
• Short-Term Disability
• Flexible spending including Dependent Care and Commuter benefits.
• Health Savings Account
• CCRM Paid Family Medical Leave (eligible after 1 year)
• Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
• Professional Development, Job Training, and Cross Training Opportunities
• Bonus Potential
• Potential for Over-time Pay (Time and a half)
• Holiday Differential Pay (Time and a half)
• Weekend Shift Differential Pay ($4.00 per hour)

How You Will Make an Impact:

The Patient Access Coordinator serves as a critical link between patients and the Care Center, making a significant impact on patient experience. This vital role ensures that patients have a positive, organized, and efficient entry into CCRM Fertility, contributing to a positive patient experience and operational efficiency.

What You Will Do:

The Patient Access Coordinator is responsible for greeting and registering patients, answering phones, collecting patient information, insurance details, completing medical record requests, and provides front office administrative support for the office. The Patient Access Coordinator is the first person to greet patients and will answer questions or provide general information. This position reports to the Practice Administrator.

Key Responsibilities

• Answer and direct incoming phone calls in a professional and courteous manner
• Greet patients and visitors upon arrival
• Collect and verify insurance cards and photo identification
• Process and record credit card payments accurately
• Maintain the cleanliness and organization of the reception area
• Restock patient-facing materials and office supplies as needed
• Provide general administrative support to front desk and clinical staff
• Assist with other duties as assigned to support daily operations

Qualifications

• High School Diploma required. Associates degree preferred.
• 2-3+ years of medical front office/reception experience preferred.
• Prior experience with Athena preferred.
• Fertility and/or Women's Health experience preferred.
• Strong communication and customer service skills.
• Professional, friendly, and dependable demeanor.
• Ability to multitask in a fast-paced environment.
• Attention to detail and accuracy when handling information and payments.

Working Conditions:

The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines), by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others, frequently required to sit at a desk, work on a computer, and spend prolonged periods preparing and analyzing data and figures. Will occasionally stand and/or walk; use hands and fingers to grasp, pick, pinch, type; and reach with hands and arms. Employees are required to have close visual acuity to perform an activity such as viewing a computer terminal; extensive reading; operation of standard office machines and equipment (computer, telephone, photocopier, and scanner).

CCRM's Compensation:

The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits.

Pre-Employment Requirements:

All offers of employment are conditional upon the successful completion of CCRM Fertility's onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees.

Equal Employment/Anti-Discrimination:

We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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