Patient Access Coordinator

Boston Medical Center (BMC); Boston (MA); On-site; USD 64,156,000 - 95,333,000; Full time

Job summary

Boston Medical Center (BMC) seeks a Customer Service Liaison to create a positive first impression for patients and families. You will greet patients, collect demographic and regulatory information, obtain signatures, verify insurance eligibility, and collect copays.

You will use the EMPI system to identify patients and ensure accurate registration. You will handle phone inquiries, support accurate registrations, and work with Scheduling and Pre-certification.

Qualifications

• Minimum Education: High School Graduate
• Some College preferred
• Minimum Experience: 2-4 years in a health care setting with medical terminology and registration/check in experience is required. Insurance knowledge preferred.
• Excellent customer service skills and ability to multi task.

Responsibilities

• Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards.
• Obtains accurate patient information and enters into the Meditech computer system
• Verifies and updates all demographical information/date of birth-address-maiden name-social security number
• Verifies and updates all insurance information
• Answers phones with name and department within 3 rings
• Assists in complex patient registration and scheduling processes
• Coordinates admissions, transfers, discharges, and death procedures as needed

Skills

Multitasking

Customer service

Communication

Education

High School Diploma

Some College

Tools

Meditech

Job description

Position Function

Customer service liaison for the first impression of the medical center. Greets patients, accurately obtains all demographical information, obtains all regulatory data( HIPPA, Medicare, Mass Pro, JACHO, DPH, Emtala, Subscriber, Health Care Proxy), obtains appropriate signatures from patients along with providing patients with regulatory paperwork. Assures eligibility of insurance date along with collection of copays. Identifies the patient correctly through the EMPI search, and re verifies with patient including re-verification when bracelet is put on patient. Prints appropriate paperwork and escorts patient to location. Answers telephones, works on quality checks of registrations. Assists all hospital departments in facilitating the accurate registration of patients in order for areas to be able to do their job functions. Handles day to day bed placement including scheduled, urgent and emergency admission functions of admitting, transferring, discharging, including all death procedures. Works closely with scheduling and precertification areas within Patient Access.

Position Function

Customer service liaison for the first impression of the medical center. Greets patients, accurately obtains all demographical information, obtains all regulatory data( HIPPA, Medicare, Mass Pro, JACHO, DPH, Emtala, Subscriber, Health Care Proxy), obtains appropriate signatures from patients along with providing patients with regulatory paperwork. Assures eligibility of insurance date along with collection of copays. Identifies the patient correctly through the EMPI search, and re verifies with patient including re-verification when bracelet is put on patient. Prints appropriate paperwork and escorts patient to location. Answers telephones, works on quality checks of registrations. Assists all hospital departments in facilitating the accurate registration of patients in order for areas to be able to do their job functions. Handles day to day bed placement including scheduled, urgent and emergency admission functions of admitting, transferring, discharging, including all death procedures. Works closely with scheduling and precertification areas within Patient Access.

II. Job Relationships

• Scheduling
• Pre certification
• Inpatient and outpatient departments/floors
• Care Management
• Medical Records
• Billing
• Patient Information

III. Authority

IV. A. Responsibilities/Essential Functions

• Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards.
• Obtains accurate patient information and enters into the Meditech computer system
• Chooses correct medical record number
• Verifies and updates all demographical information/date of birth-address-maiden name-social security number
• Verifies and updates all insurance information
• accurate reason for visit
• accurate physicians-primary care-attending-referring
• accurate locations and status
• accurate services
• accurate occurrence codes
• Obtains all regulatory data
• Health Care Proxy/advance directives
• HIPAA Notices
• Medicare secondary payer questions
• Medicare rights/secure horizon/blue cross 65/secure horizons
• race and ethnic background
• Obtains accurate insurance information according to policies
• obtains accurate insurance name/address/telephone number and identification number
• checks eligibility for several insurances according to policies
• verifies insurance in the computer
• Obtains signatures according to policies
• General consent of treatment
• Hipaa receipt of privacy notice
• Financial releases
• Checks quality of own registrations daily
• Runs revenue log daily- corrects and passes into assigned lead
• Assigns beds for patients according to service and diagnosis
• Keeps current census and accurate admission log
• Performs transfers and activations in a timely manner
• Shows respect for confidentiality at all times
• Answers phones with name and department within 3 rings
• Knows all down time procedures
• Is knowledgeable on death process
• obtains report of death
• fills out organ bank sheet and reports death to organ bank (except for ED)
• fills out death certificate
• fills out death log
• Cross trains to several different areas of Patient Access registration
• Assumes Patient Access front desk responsibilities as needed
• Follows all departmental policies and procedures

B. Responsibilities/Non-Essential Functions

• Assures area they are working in is stocked for next shift
• Cleans off printers at end of shift
• Cleans off faxes
• Assures food is out of refrigerator weekly
• Tells supervisor if supplies are low
• Cleans area where worked daily
• Throws all confidential papers in recycle bin

Requirements

V. Reporting Requirements

Reports to Team Leaders/ Supervisor and Managers of Patient Access

Reports to Administrative Director of Patient Access

VI. Accountability

• Accountable for exceptional customer services
• Accountable for accurate demographical and revenue cycle data entry
• Accountable for confidentiality
• Accountable for all regulatory requirements
• Accountable for getting appropriate signatures and paperwork generated /Consent of treatment.
• Accountable to check revenue log daily and to turn it in to a lead
• Accountable to follow all policies and procedures of the department and medical center
• Accountable for all essential and non essential functions

VII. Qualifications

Minimum Education: High School Graduate

Some College preferred

Minimum Experience: 2-4 years in a health care setting with medical terminology and registration/check in experience is required. Insurance knowledge preferred.

Minimum Skills/abilities

• Ability to multi task
• Excellent customer service skills
• Excellent communication skills

Compensation Range

$22.39- $33.27

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.