Patient Access Coord I

BMC Software

Boston (MA)

On-site

USD 29,000 - 44,000

Full time

14 days+

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Benefits offered by this job

Medical

Dental

Vision

Pharmacy

FSA

403(b)

PTO

Career growth

Wellbeing

Job summary

BMC Software is seeking a Patient Access registrar in Boston to greet patients, collect demographic and insurance information, and ensure regulatory paperwork is completed accurately. The role requires careful data entry in Meditech and strong attention to HIPAA guidelines.

The position involves coordinating with Scheduling, Pre-certification, Medical Records, and Billing to ensure seamless patient admissions and registrations. Excellent communication and multitasking abilities are essential.

Qualifications

Minimum Education: High School Graduate.
Some College preferred.
Minimum Experience: 2-4 years in a health care setting with medical terminology and registration/check in experience is required.
Insurance knowledge preferred.
Ability to multi task.
Excellent customer service skills.
Excellent communication skills.

Responsibilities

Provide superior customer service to internal and external clients, customers, and patients.
Enter accurate patient information into the Meditech system and verify demographic data.
Verify and update insurance information and eligibility.
Obtain signatures and regulatory paperwork (HIPAA, consent forms).
Check revenue log daily and ensure accurate registrations.
Assist with bed placement and admission transfers.
Answer phones promptly and direct inquiries to appropriate departments.
Maintain confidentiality at all times.

Skills

Customer service

Registration/check-in

HIPAA knowledge

Communication skills

Multitasking

Education

High School Graduate

Some College

Tools

Meditech

EMPI search

Insurance verification

Job description

Position Function:

Customer service liaison for the first impression of the medical center. Greets patients, accurately obtains all demographical information, obtains all regulatory data( HIPPA, Medicare, Mass Pro, JACHO, DPH, Emtala, Subscriber, Health Care Proxy), obtains appropriate signatures from patients along with providing patients with regulatory paperwork. Assures eligibility of insurance date along with collection of copays. Identifies the patient correctly through the EMPI search, and re verifies with patient including re-verification when bracelet is put on patient. Prints appropriate paperwork and escorts patient to location. Answers telephones, works on quality checks of registrations. Assists all hospital departments in facilitating the accurate registration of patients in order for areas to be able to do their job functions. Handles day to day bed placement including scheduled, urgent and emergency admission functions of admitting, transferring, discharging, including all death procedures. Works closely with scheduling and precertification areas within Patient Access.

II. Job Relationships:

Scheduling
Pre certification
Inpatient and outpatient departments/floors
Care Management
Medical Records
Billing
Patient Information

IV. A. Responsibilities/Essential Functions:

Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards.
Obtains accurate patient information and enters into the Meditech computer system
- Chooses correct medical record number
- Verifies and updates all demographical information/date of birth-address-maiden name-social security number
- Verifies and updates all insurance information
- accurate reason for visit
- accurate physicians-primary care-attending-referring
- accurate locations and status
- accurate services
- accurate occurrence codes
Obtains all regulatory data
- Health Care Proxy/advance directives
- HIPAA Notices
- Medicare secondary payer questions
- Medicare rights/secure horizon/blue cross 65/secure horizons
- race and ethnic background
Obtains accurate insurance information according to policies
- obtains accurate insurance name/address/telephone number and identification number
- checks eligibility for several insurances according to policies
- verifies insurance in the computer
Obtains signatures according to policies
- General consent of treatment
- Hipaa receipt of privacy notice
- Financial releases
Checks quality of own registrations daily
- Runs revenue log daily- corrects and passes into assigned lead
Assigns beds for patients according to service and diagnosis
- Keeps current census and accurate admission log
- Performs transfers and activations in a timely manner
Shows respect for confidentiality at all times
Answers phones with name and department within 3 rings
Knows all down time procedures
Is knowledgeable on death process
- obtains report of death
- fills out organ bank sheet and reports death to organ bank (except for ED)
- fills out death certificate
- fills out death log
Cross trains to several different areas of Patient Access registration
Assumes Patient Access front desk responsibilities as needed
Follows all departmental policies and procedures

B. Responsibilities/Non-Essential Functions:

Assures area they are working in is stocked for next shift
Cleans off printers at end of shift
Cleans off faxes
Cleans out refrigerator weekly
Tells supervisor if supplies are low
Cleans area where worked daily
Throws all confidential papers in recycle bin

V. Accountability:

Accountable for exceptional customer services
Accountable for accurate demographical and revenue cycle data entry
Accountable for confidentiality
Accountable for all regulatory requirements
Accountable for getting appropriate signatures and paperwork generated /Consent of treatment.
Accountable to check revenue log daily and to turn it in to a lead
Accountable to follow all policies and procedures of the department and medical center
Accountable for all essential and non essential functions

VII. Qualifications:

Minimum Education: High School Graduate
Some College preferred
Minimum Experience: 2-4 years in a health care setting with medical terminology and registration/check in experience is required. Insurance knowledge preferred.
Minimum skills/abilities: Ability to multi task
Excellent customer service skills
Excellent communication skills

Compensation Range:

$21.33- $31.69

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements.