Patient Access Coordinator

Overlake; Bellevue (WA); Hybrid; USD 34,000 - 51,000; Part time

Benefits offered by this job

Medical insurance premiums as low as $

Tuition reimbursement up to $10,000/yr

Retirement plan matching

Pre-tax and Roth savings plans

Employee Assistance Program

Caregiver support program

Free parking and Orca transit passes

Job summary

Overlake seeks a Patient Access Coordinator within Medical Imaging to greet patients, collect demographics and financial data, and enter information into Epic. You will answer calls, support leadership and staff, and help with chart preparation and image management, ensuring a smooth patient registration experience.

The role emphasizes exceptional customer service, familiarity with hospital policies, and collaboration with clinical teams.

Qualifications

• High School Diploma or equivalent required.
• Formal training in medical terminology, hospital finance and customer relations preferred.
• Previous admission/registration experience or frontline customer contact experience in a healthcare setting preferred.
• Demonstrated customer service skills and professionalism required.
• Epic experience also preferred.

Responsibilities

• Greet patients and visitors with exemplary customer service.
• Interview patients to collect complete demographic and financial data for registration.
• Enter data into Epic and manage related documentation.
• Answer incoming calls and provide support to leadership, physicians, and staff.
• Assist with chart preparation, image management and coordination within Medical Imaging.

Skills

Interpersonal skills

Customer service

Communication

Interviewing patients

Education

High School Diploma or equivalent

Medical terminology training

Previous frontline registration experience

Epic experience

Tools

Epic

Job description

Welcome to a medical center where you're the center of attention.

Pay range:

-

Hourly$24.49 - $36.74

Job Posting

Provides support services within Medical Imaging in a variety of capacities, including reception, chart preparation, digital image management including query retrieve, digital image sharing, and archived image management/retrieval. Patient Access Coordinators greet patients, acquire patient/exam information, all applicable consent forms and paperwork, and enter data into Epic. Answer incoming phone calls/voice mails and provide support to leadership, physicians, and staff. Ensure exemplary customer service in greeting and orientation of patients and visitors. Interviews the patient for complete demographic and financial data to complete the registration process accurately, efficiently and promptly. Collects appropriate monies, obtains appropriate signatures, notifies patients/guests of hospital regulations, policies and services

0.8 FTE

Qualifications

• High School Diploma or equivalent required.
• Formal training in medical terminology, hospital finance and customer relations is preferred.
• Previous admission/registration experience or previous physician office, hospital or other frontline customer contact experience in a business setting preferred.
• Exceptional interpersonal skills to interview, educate and advise patients of hospital policies and professionalism to positively interact with other Overlake personnel are required.
• Demonstrated customer service skills also required.
• Knowledge of the financial requirements of insurance, HMO and PPO organizations and state and federal programs highly desired.
• Epic experience also preferred.

Why join Overlake?

We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that has made us one of America's Top 150 places to work in healthcare for several years in a row.

• Local, visible leaders who care about you.
• A values-based work environment.
• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to $10,000 per year.
• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
• Pre-tax and Roth after tax retirement savings plans.
• An expanded Employee Assistance Program.
• A caregiver support program to help with everything from childcare to eldercare.
• Free parking and Orca transit passes.

If this sounds like an environment where you'll thrive, we'd love to hear from you.

How much will this job pay?

Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity. If you have questions about Overlake's pay practices, employee benefits or the pay for a specific position, please contact [e-mail]