Patient Access Coordinator

Jobtailor; Baltimore (MD); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Jobtailor seeks a Patient Access Coordinator to ensure timely services at patient-preferred sites, handling scheduling, financial screenings and funding support.

You will collaborate with providers to facilitate access, link patients to language services and connect them with community resources while managing a varied caseload with discretion and empathy.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years of experience providing Patient Access support in a Healthcare field required.
• Bilingual in Spanish and English highly preferred.
• Demonstrated ability to synthesize patient needs and liaise with providers and local resources to create a unique patient care plan.
• Excellent communication, organization and discretion in high-pressure environments.

Responsibilities

• Ensure patient is receiving services in a timely manner and at a location convenient for them.
• Schedule patients for appointments and complete financial screenings.
• Assist with funding support and insurance error mitigation.
• Coordinate specialized programs like Abortion Funding Support and Presumptive Eligibility.
• Identify logistical needs and link patients to resources (transportation, lodging, medical services).
• Support coordination of care with affiliates to reduce unnecessary care and costs.

Skills

Patient Access Support

Program Management

Bilingual in Spanish and English

Case Management

Understanding of Reproductive Justice

Education

High School Diploma or GED

Tools

Patient Scheduling

Financial Screening

Insurance Error Mitigation

Logistical Needs Assessment

Interpretive Language Services

Job description

• Ensure patient is receiving services in a timely manner and at a location most convenient for them based on the patient’s clinical care site preferences.
• Including, but not limited to scheduling patients for appointments, complete financial screenings, and assisting with funding support.
• Conduct insurance error mitigation tactics to create a positive experience for our patients.
• Manage specialized programs including Abortion Funding Support, Gender Affirming Care and Presumptive Eligibility programs and others.
• Conduct periodic training sessions with clinical staff to help promote programs.
• Work with the patient to identify logistical needs to access care and link the patient to appropriate resources as needed. Including but not limited to transportation, lodging, and medical services, and linking the patient to financial resources.
• Support the coordination of care by collaborating with affiliates outside of PPM to prevent unnecessary or redundant care; and to help reduce the cost of care when appropriate.
• Work with the patient to identify other support services as needed and providing appropriate linkages.
• Identify and arrange interpretive language services when needed.
• Take the initiative to proactively resolve barriers, support and/or escalate tough patient cases via communication to management, providers, and patients.

Requirements

• High school diploma or GED required
• Minimum of 2 years of experience providing Patient Access support work in a Healthcare field required.
• Bilingual in Spanish and English highly preferred.
• Program Management experience preferred.
• Demonstrated ability to quickly and effectively synthesize patient needs and liaise with providers and local resources to create a unique patient care plan.
• Highly Organized
• High Attention to Detail
• Compassionate
• Discreet
• Understanding of abortion and related health care facilities, support structures and processes
• Ability to work under pressure, on tight deadlines, and provide effective case-management to a varying caseload of patients
• Ability to work and act independently on-site or remotely with minimum supervision
• Excellent communication skills
• Deep commitment to abortion access
• Understanding of and commitment to reproductive justice principles
• Committed to values and practices of equity and reproductive justice
• Ability to provide effective case-management to a varying caseload of patients.

Core Competencies

Demonstrates expertise in Patient Access support within the healthcare field, with a strong focus on program management, effective case management, and the ability to synthesize patient needs. Bilingual in Spanish and English, with a commitment to reproductive justice and abortion access.

Highest-signal resume keywords

• Patient Access Support
• Program Management
• Bilingual in Spanish and English
• Case Management
• Understanding of Reproductive Justice Principles

ATS Optimization Keywords

Hard Skills

• Patient Scheduling
• Financial Screening
• Insurance Error Mitigation
• Logistical Needs Assessment
• Interpretive Language Services

Soft Skills

• Highly Organized
• Attention to Detail
• Compassionate
• Discreet
• Effective Communication

Certifications & Qualifications

• High School Diploma or GED

Industry Keywords

• Abortion Funding Support
• Gender Affirming Care
• Presumptive Eligibility Programs
• Healthcare Field
• Reproductive Justice