Patient Access & Coordination Specialist

Inova Health; Fairfax (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement match

Education assistance

Student loan assistance

Mental health support

Paid time off

Parental leave

Job summary

Inova Health is seeking a Patient Access Specialist to join the OBGYN team at Merrifield for a Full-time Day shift schedule, Monday through Friday. The role focuses on patient intake, registration, and financial counseling within a leading nonprofit system in Northern Virginia.

We value team members who ensure HIPAA and patient privacy compliance while coordinating with multiple departments to streamline schedules, referrals, and admissions. Inova supports growth and competitive benefits.

Qualifications

• High School diploma or equivalent.
• 1 year of patient access experience.

Responsibilities

• Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
• Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently.
• Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
• Financial Counseling: Assesses coverage and initiates financial assistance.
• Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations.
• Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
• Kiosk: Educates patients and reports usage trends on kiosks.
• Patient Communication & Advocacy: Coordinates with departments, tailors messaging, and supports patients.
• Referrals: Validates insurance and tracks referral status.
• Scheduling: Schedules specialty visits and coordinates preparation.
• Transport: Coordinates special needs transport.
• Health Information Management (HIM) Coordination: Resolves minor chart issues and assists with release of information (ROI).
• Utilization Review Coordination: Provides documentation to utilization review (UR) teams.
• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.

Skills

Patient access

Communication

HIPAA knowledge

Education

High School diploma or equivalent

Job description

Inova Health is seeking a Patient Access Specialist to join the OBGYN team at Merrifield for a Full-time Day shift schedule, Monday through Friday. The role focuses on patient intake, registration, and financial counseling within a leading nonprofit system in Northern Virginia.

We value team members who ensure HIPAA and patient privacy compliance while coordinating with multiple departments to streamline schedules, referrals, and admissions. Inova supports growth and competitive benefits.