Senior Registration Associate - Troy, NY

trinityhealth; New York (NY); On-site; USD 26,000 - 33,000; Full time

Job summary

Trinity Health in Troy, NY is seeking a Front Desk - Senior Registration Associate in an Outpatient Vascular Surgery Office. You will perform registration, check-in/out, and charge entry while coordinating with a busy team to maximize patient access.

Strong leadership and patient-service experience are essential. This is a full-time, day-shift role with Monday–Friday office hours in a fast-paced healthcare setting.

Qualifications

• Associate's degree preferred; High School Diploma/Equivalent required.
• Proficiency with Microsoft Office and other computer applications.
• Experience delivering patient-focused customer service.

Responsibilities

• Scheduling and registration of patients and families.
• Check-in and check-out processing to support revenue cycle.
• Charge entry and claims processing with accuracy.
• End of day processes and team workflow coordination.
• Maintain patient confidentiality and HIPAA compliance.
• Coordinate with team to meet daily schedules and workloads.
• Handle incoming calls and direct appropriately.

Skills

Strong leadership

Customer service experience

Multitasking

Communication

Education

Associate's degree preferred

High School Diploma/Equivalent Required

Tools

Microsoft Office

Job description

Employment Type:

Full time

Shift: Day Shift

Description: Front Desk - Senior Registration Associate - Outpatient Vascular Surgery Office - Troy, NY - FT

If you are looking for a position as a Registration Associate, at a busy Vascular Surgery Office this could be your opportunity. Here at St. Peter's Health Partner's, we care for more people in more places.

This position is located at 2 New Hampshire, Troy, NY.

Position Highlights:

• Quality of Life: Where career opportunities and quality of life converge.
• Advancement: Strong orientation program, generous tuition allowance and career development
• Work/Life: Monday- Friday Office Hours

Job Duties :

Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows:

• Scheduling and registration
• Check-in
• Check-out
• Charge entry/claims
• End of day processes

General duties including but not limited to:

• Document processing
• Scanning
• Inbox monitoring

Responsibilities:

• Ensure distribution of work throughout the team is sufficient to meet daily schedules
• Display leadership qualities
• Manages daily staffing needs in coordination with office and float pool managers
• Serve as a mentor and role model to all colleagues
• Schedules patient appointments to maximize patient access.
• Handles all incoming calls and directs appropriately.
• Registers patient, obtains necessary consent forms and patient demographic data.
• Collects co-pay at check-in/or check-out when applicable. Documents monies collected and generate patient receipts.
• Acts as liaison between patients and clinical staff; monitors for delays and informs patient.
• Schedules all follow-up appointments at check-out, including ancillary and/or diagnostic tests
• Obtains pre-authorizations for diagnostic testing for specialist office visits as assigned.
• Obtains referrals for specialist office visits.
• Consistently and accurately passes charges in accordance with office policies and procedures.
• Information Processing: Understands and performs parsing process on a daily basis to electronically file information into the Electronic Medical Record. Parses accurately in compliance with expected standards.
• Maintains patient confidentiality and adheres to HIPAA regulations.
• Works cooperatively with all team members to ensure quality patient care at all times.
• Communicates respectfully and effectively with providers, clinical staff, colleagues, managers and others.
• Cross covers other areas needed

What you will need:

• Strong leadership skills required
• Associate's degree preferred, High School Diploma/Equivalent Required
• Demonstrated proficiency with Microsoft Office product and other computer applications
• Demonstrated experience with delivering successful customer service
• Demonstrated experience with handling multiple priorities in a deadline driven environment.
• Managing difficult customers respectfully and without confrontation
• Previous medical office experience preferred
• Ability to lift 25 lbs.

Pay Range : $18.50 - $23.90

Pay is based on experience. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.