Patient Access Clinic Scheduler

Wickenburg Community Hospital; Surprise (AZ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Full Benefits

Job summary

Wickenburg Community Hospital in Surprise, AZ is seeking a Patient Access Clinic Scheduler for full-time clerical work. The role involves front-desk duties, appointment scheduling, patient data entry, and insurance verification to support clinic operations.

Responsibilities include greeting patients, answering phones, coordinating schedules per provider matrix, and ensuring HIPAA privacy compliance while collaborating with the care team.

Qualifications

• High school diploma or equivalent required.
• Proficiency in Microsoft Word and Excel.
• Experience in medical office environments preferred.
• Knowledge of third-party payors preferred.

Responsibilities

• Greet patients and visitors in a friendly, professional manner and assist or direct as needed.
• Answer phones, route calls, and take concise messages for staff.
• Schedule appointments per provider scheduling protocols and verify insurance eligibility.
• Maintain patient demographics and insurance information with HIPAA-compliant handling.

Skills

Customer service

HIPAA compliance

Keyboard proficiency

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

Patient Access Clinic Scheduler

Full Time Clerical Surprise, AZ, US

4 days ago Requisition ID: 1747

LOCATION: WICKENBURG, AZ

Wickenburg Community Hospital is a beautiful and sophisticated rural-access hospital located in Wickenburg, Arizona. WCH is a 8-bed Emergency Department, 19-bed Acute department and many ancillary services. We also have 3 Primary Care Clinics. Here at WCH, we strive to maintain the highest standards of professionalism and care. Join us today and let us be part of your success story.

We offer:

• Full Benefits

Wickenburg Community Hospital is a non-profit organization and qualifies for the Public Service Loan Forgiveness (PSLF) program.

GENERAL DESCRIPTION

The Patient Access Clinic Scheduler, under general supervision, is responsible for scheduling appointments, updating patient demographics, patient insurance information and all other duties assigned by supervisor. Performs all duties in a manner that promotes a team concept and reflects the mission, vision, and core values of Wickenburg Community Hospital and Clinics.

ESSENTIAL JOB DUTIES

Following department protocol provides general receptionist support. Performs a variety of administrative support activities in support of the unit operations. Responds with tact and discretion to the needs of patients and families. Maintains privacy and confidentiality by abiding by HIPAA Policies.

• Greet patients and visitors in a friendly and professional manner, ascertain purpose of visit, and either assist patient/family member or direct to the person who can assist them, responding with tact and discretion to the needs of patients and families
• Answer phones in a warm, friendly and professional manner, routes calls to appropriate department or takes detailed and concise messages for appropriate staff or department
• Schedule patients as needed per provider insurance matrix and scheduling protocol
• Verify insurance eligibility prior to services rendered

OTHER DUTIES

• Communicate effectively with all co-workers in a courteous and professional manner
• Attend organizational and department meetings when indicated
• Participate in team discussions and planning
• Follow all hospital policies and procedures
• Adhere to HIPAA privacy regulations at all times
• Perform any other duties as assigned by the Hospital Registration Supervisor or Patient Access Manager

QUALIFICATIONS

• High school diploma or equivalent
• Computer literate with proficiency in Microsoft Word & Excel
• Previous medical office experience preferred
• Knowledge of third party payors preferred

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

While performing the duties of this job, the employee may be required to sit for long periods of time. Must be able to work paying close attention to detail with frequent interruptions. Must be able to lift and carry up to 20 lbs. frequently and 50 lbs. occasionally.