Patient Access Clerk

Onslow Memorial Hospital; Jacksonville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Onslow Memorial Hospital in Jacksonville, NC seeks a Patient Access Clerk to register patients for admissions, diagnostics, ER visits, and scheduled procedures. You will verify insurance, handle data entry, and protect PHI in accordance with privacy rules.

The role focuses on maintaining smooth patient flow, delivering courteous service to patients and staff, and supporting team members in a fast-paced healthcare environment.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year experience in healthcare settings (hospital or physician's office) or 1 year experience in customer service.

Responsibilities

• Register patients accurately for in-house admissions, outpatient diagnostics, ER, pre-registrations for surgeries and OB care, and other patient types.
• Perform insurance verification, data entry, and PHI handling.
• Assist with point of service collections and maintain patient relations and customer satisfaction.
• Maintain patient flow and privacy of patient information in accordance with privacy regulations.
• Provide courteous service and collaborate with team to address inquiries and concerns.

Skills

Customer service

Communication

Teamwork

HIPAA/privacy

Education

High School Diploma or GED

Job description

Patient Access Clerks performs imperative duties, including but not limited to the registration of all patients accurately and efficiently to include in-house admissions, outpatient diagnostic patients, emergency room patients, pre-registrations for scheduled surgeries and OB care, all patient type “8” patients, special clinic patients and any other patient requiring a record of service. Conduct insurance verification, data entry, filing protected health information (PHI), and point of service collections, while maintaining patient relations and customer satisfaction. Maintain patient flow and prioritize appropriately. Provide cooperative and courteous service to all customers, internal as well as external. Adhere to the Code of Conduct. Support co-workers in a team environment. Assist with any questions or concerns from internal and external customers. Maintain at all times a professional and pleasant manner that promotes credibility, confidence and trust between the clients of this facility. Communicate and work effectively and harmoniously with team members. Demonstrates an understanding of age specific population and how it relates to the appropriate provision of care, which this includes infants, children, adults and elderly. Maintain the privacy of patients at all times.Education/Certifications:High School Graduate or Equivalent.Experience:Minimum 1 year experience in healthcare setting such as hospital or physicians office or 1 year experience related to customer service or working with public