Patient Access & Care Coordinator

St. Pete Free Clinic; Saint Petersburg (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

St. Petersburg Free Clinic is seeking a Health Access Coordinator to coordinate patient referrals and transitions, ensuring timely access to services within and outside the SPFC Health Center.

The role collaborates with staff, Resource Navigators, Welcome Service Coordinators, and SPFC partners to provide empathetic, patient-centered care. Strong documentation in EMR and bilingual abilities are preferred.

Qualifications

• Strong relationship-building with internal and external stakeholders.
• Proficiency with EHR systems and referral tracking tools.
• Excellent phone/email communication; comfortable with sensitive topics.
• Bilingual skills are highly preferred.

Responsibilities

• Collect patient referral needs from clinicians and care team.
• Verify referral information (demographics, diagnosis/visit reason, urgency).
• Prioritize referrals based on clinical urgency and access barriers.
• Ensure referrals are routed to the correct specialty/service line.
• Schedule and track referrals, follow-ups, and appointments from submission to completion for internal and external referrals.
• Refer patients to SPFC Navigators for social/non-medical needs.
• Educate patients on referral steps and next steps.
• Maintain accurate notes in the EMR.
• Communicate with staff, facilities, and families.
• Track barriers, progress, and metrics toward care goals.
• Ensure appointment follow-through and reduce no-shows.
• Collaborate with Health Center staff and Navigation Department.
• All other duties assigned.

Skills

Relationship-building

EHR proficiency

Communication skills

Bilingual

Customer service

Compassionate care

Education

High School Diploma

Tools

EHR systems

Job description

St. Petersburg Free Clinic is seeking a Health Access Coordinator to coordinate patient referrals and transitions, ensuring timely access to services within and outside the SPFC Health Center.

The role collaborates with staff, Resource Navigators, Welcome Service Coordinators, and SPFC partners to provide empathetic, patient-centered care. Strong documentation in EMR and bilingual abilities are preferred.