Patient Access & Care Coordinator

Jobtailor; Laconia (NH); On-site; USD 23,000 - 30,000; Full time

Job summary

Jobtailor is seeking a detail-oriented healthcare administrative assistant to support patient registration, referral coordination, phone management, and patient care coordination.

As the front-line contact, you will greet patients, verify insurance, educate on resources, schedule appointments, manage medical records, and ensure smooth patient flow across services, while adhering to CHMG policies.

Qualifications

• Requires high school diploma or GED equivalency.
• Must pass annual registration competency exam.
• Proven customer service experience.
• Knowledge of medical office operations including scheduling, billing, coding, and EMR.
• Familiarity with medical terminology is preferred.

Responsibilities

• Support patient registration, referral coordination, phone management, and patient care coordination.
• Serve as the primary access point for patients and families, providing timely, efficient, and compassionate customer service.
• Greet and arrive patients, secure signatures, and follow CHMG policies and procedures.
• Obtain and verify insurance and demographic information.
• Educate patients about resources and assist with form completion requests.
• Schedule, confirm, and reschedule patient appointments.
• Manage communications and route inquiries to appropriate departments.
• Maintain medical records and ensure data accuracy.

Skills

Customer Service Experience

Compassionate Communication

Public Interaction

Problem Solving

Organizational Skills

Education

High School diploma or GED

Tools

Patient Registration

Referral Coordination

Medical Records Management

Insurance Verification

Billing & Coding

Charge Capture

Payer Guidelines

Compliance Knowledge

Data Management

Televox Reports

Job description

Jobtailor is seeking a detail-oriented healthcare administrative assistant to support patient registration, referral coordination, phone management, and patient care coordination.

As the front-line contact, you will greet patients, verify insurance, educate on resources, schedule appointments, manage medical records, and ensure smooth patient flow across services, while adhering to CHMG policies.