Patient Access Associate (PRN; Variable Hours) - University Medical Center Emergency Department)

LCMC Health; New Orleans (LA); On-site; USD 33,000 - 52,000; Full time

Job summary

LCMC Health in New Orleans, LA is seeking a Patient Access Associate for the Emergency Department. You will greet patients, register during emergency visits, verify insurance and demographics, and communicate clearly under pressure.

You will support admissions, transfers, and discharges and partner with clinical teams to maintain patient flow. Candidates should have a High School Diploma or GED, strong customer service, and the ability to stay calm and organized in high-acuity environments.

Qualifications

• Strong customer service skills and emotional intelligence.
• High attention to detail and accuracy.
• Ability to prioritize and adapt quickly in real time.

Responsibilities

• Greet and assist patients and families with urgency and empathy.
• Register patients quickly and accurately during emergency visits.
• Verify insurance, demographics, and required documentation.
• Communicate clearly and compassionately in high-stress situations.
• Support admissions, transfers, and discharges as needed.
• Partner with clinical teams to maintain patient flow and efficiency.

Skills

Strong customer service

Emotional intelligence

Attention to detail

Ability to multitask

Education

High School Diploma or GED

Job description

Your job is more than a job.

Be the Calm in the Chaos-When Every Second Counts

In the Emergency Department, no two moments are the same—and your role is critical.

As a Patient Access Associate, you’re often the first point of contact during some of a patient’s most stressful and urgent situations. Whether it’s an unexpected emergency or a critical moment, you bring calm, clarity, and compassion from the very start.

Your ability to stay focused, organized, and empathetic helps patients and families feel supported—even in high-pressure situations.

What You’ll Do (aka Keep Things Moving in Critical Moments)

• Greet and assist patients and families with urgency and empathy
• Register patients quickly and accurately during emergency visits
• Verify insurance, demographics, and required documentation
• Communicate clearly and compassionately in high-stress situations
• Support admissions, transfers, and discharges as needed
• Partner with clinical teams to maintain patient flow and efficiency

What Makes You Great in the ED

• You thrive in a fast-paced, high-acuity environment
• You stay calm, focused, and professional under pressure
• You can multitask without sacrificing accuracy
• You lead with empathy while maintaining efficiency
• You communicate effectively with patients, families, and care teams

What You Bring

• Strong customer service skills and emotional intelligence
• High attention to detail and accuracy
• Ability to prioritize and adapt quickly in real time

Minimum Requirement

• High School Diploma or GED (or equivalent experience)

Why This Role Matters

In the Emergency Department, patients don’t have the luxury of planning ahead—they rely on you in critical moments.

Your role helps create order, clarity, and support when it’s needed most.

Make a difference when it matters most—one patient, one moment at a time.

Work Shift

Variable Hours (United States of America)

LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health’s culture of everyday extraordinary

About University Medical Center

University Medical Center, a world class academic medical center in LCMC Health’s incredible community of care, is the largest medical training center for healthcare professionals in Louisiana and has long served as the region’s safety net hospital for poor and underserved communities for 300+. Learn more about University Medical Center’s legacy and our vision of becoming the epicenter of medical care, education, and research.

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems - it’s all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.