Patient Access Associate - PRN

Mesa View Regional; Mesquite (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Mesa View Regional is seeking a Patient Access Associate to help patients check into the hospital. You’ll be the friendly face guiding them through the registration process, collecting accurate information, and addressing concerns with compassion.

No prior healthcare experience is required; we provide training and support as you start your healthcare career in a busy hospital setting.

Qualifications

• High School Diploma or GED required.
• Equal opportunity employer; vaccination, drug test, and background check may be required.
• No healthcare experience needed; training provided.

Responsibilities

• Input patient information accurately across multiple screens and programs.
• Answer phones and assist patients during registration in a busy hospital setting.
• Listen with compassion to address fears and questions during check-in.
• Build rapport with patients and protect confidentiality throughout registration.

Skills

Typing speed

Customer service

Multitasking

Communication

Education

High School Diploma or GED

Tools

EMR software

Job description

Description

As our Patient Access Associate, you’ll work to help our patients check into the hospital. It’s fast-paced on occasion and you’ll be the person they rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.

To thrive in this job, you’ll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don’t need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We’ll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.

Here’s what you can expect working in Patient Access Associate (Customer Service):

• Working on computers and answering phones to intake information in a busy environment. You’ll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
• Helping people who may be very ill or worried. We’re not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You’ll ask follow-up questions and build rapport in real time.
• Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you’ll get it from aren’t. You must work quickly and expect the unexpected. This is not a casual desk job.
• A team you can rely on. We care about your progress toward career goals.

Requirements:

• High School Diploma or GED

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.