Patient Access Associate - IM Radiology - PT Days

Anderson Hospital; Maryville (IL); On-site; USD 22,000 - 33,000; Full time

Job summary

Maryville Imaging, LLC is seeking a Patient Access Associate to greet patients, collect demographic and insurance information, and register them for services. You will review forms, obtain signatures, and ensure records are complete and scanned properly.

The role includes handling payments, coordinating with pre-arrival staff, and guiding patients through the registration process with a focus on privacy and accuracy.

Qualifications

• High school diploma or equivalent required or preferred.
• Typing speed of 40–50 wpm required.
• Excellent communication and customer service skills essential.
• Proficient computer and strong organizational skills expected.
• Prior Patient Access experience is desirable.

Responsibilities

• Greet patients and collect demographic and insurance information for registration.
• Determine scheduled vs. unscheduled status and assist pre-arrival processes.
• Enter data accurately into registration system and scan documents.
• Explain forms, obtain signatures, and file paperwork in imaging records.
• Request and verify physician orders and ensure completion of records.
• Identify patient financial responsibility and refer to financial assistance as needed.
• Post payments and balance cash at end of shift, secure monies.
• Notify relevant staff of patient arrival and maintain downtime procedures.
• Assist with other patient access functions as needed.

Skills

Typing 40-50 wpm

Communication skills

Customer service

Computer skills

Organizational skills

Education

High school diploma or equivalent

Job description

Job Summary: Responsible for facilitating patient access for services at Maryville Imaging, LLC by accurately and efficiently collecting demographic and insurance information and entering it into the imaging center’s registration system, including collation of any pre-determined patient financial responsibilities. As a front line employee, the Patient Access Associate is responsible for responding to the incoming inquiry calls and providing excellent customer service while also protecting the privacy of the patient’s health information. This position will also need to understand and be able to assist other Patient Access functions ie the scheduling and pre-arrival responsibilities as needed.Primary Job Responsibilities:1. Greets each patient as they present for services and asks for identification and insurance information. Also provides each patient with the Patient Information form to be completed to update their current demographic information and obtain other applicable information needed to complete the patient registration.2. Determines if the patient is scheduled or non-scheduled before proceeding with the registration process in order to determine if there is already a pre-registration created for the scheduled patient. If the patient is unscheduled, advises the pre-arrival staff to review patients for medical necessity or pre-certification or copayments as applicable, including any STAT orders.3. Accurately and thoroughly collects, analyzes and records patient demographic and insurance data into imaging center registration system. Updates and edits information in system, ensuring that all fields are populated correctly and appropriately. Scans the patient identification and insurance information into the record using the document imaging system.4. Reviews and explains all registration forms prior to obtaining signatures from patient or appropriate patient representative. Witnesses all signatures obtained. Scans forms into document imaging system. Copies, sorts and distributes paperwork where applicable.5. Collects and scans physician orders for each patient. Calls physician office to request order for those patients that do not have one at time of registration. Verifies that the order is complete and valid.6. Identifies patient financial responsibility and collects amount due when applicable. Refers patients who express need for financial assistance to appropriate resource.7. Posts payments in system, balances payments at end of shift and assures all monies are secured and/or turned over to the appropriate associates at the end of shift.8. Notifies appropriate area/person of patient arrival when applicable.9. Understands and complies with downtime processes and procedures.10. Performs quality improvements to records as indicated by the quality improvement tool (RQi) in a timely and efficient manner.Other miscellaneous assignments and/or duties as related to position:Assists and performs as backup to other patient access functions and responsibilities i.e. the scheduling and pre-arrival responsibilities as needed.Education Requirements and Other Requirements:Education Level: High school diploma or equivalent.Prior Patient Access experience is desired.Experience Requirements: Typing skills of 40-50 wpmMedical Terminology course or background preferredExcellent communication and customer service skills neededComputer and organizational skills