Patient Access Associate I

R1 RCM, Inc.; Appleton (WI); On-site; USD 22,000 - 29,000; Full time

Job summary

Ascension St. Elizabeth Hospital Appleton, WI is seeking a Patient Access Representative for the Emergency Department. You will greet patients, handle registration, verify demographics and insurance, collect payments, and ensure a smooth start to care.

This role requires calm, patient-centered service in a busy environment and the ability to navigate several computer systems. Training is provided; prior healthcare experience is helpful but not required.

Qualifications

• Strong customer service, communication, and interpersonal skills.
• Ability to remain calm in a fast-paced hospital environment.
• Strong attention to detail and ability to multitask.
• Comfort learning and working across multiple computer systems.
• Flexibility to work the 12:00 PM - 12:00 AM shift with rotating weekends.
• High School Diploma or GED required.

Responsibilities

• Welcome patients and families and provide compassionate customer service.
• Complete patient registration and check-in accurately and efficiently.
• Gather and verify demographic, insurance, and medical information.
• Navigate multiple computer systems while maintaining accuracy.
• Review insurance information and collect co-pays or patient payments when applicable.
• Answer patient questions with confidence, clarity, and compassion.
• Support patients who may be ill, anxious, or overwhelmed.
• Work closely with nurses, physicians, and clinical teams to support smooth patient flow.
• Help minimize registration delays in a fast-paced Emergency Department.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Multitasking

Computer systems

Shift flexibility

Education

High School Diploma or GED

Job description

Patient Access Representative

Ascension St. Elizabeth Hospital Appleton, WI | On-Site

Department: Emergency Department
Availability: Sunday-Saturday with rotating weekends

Are you looking to start or grow your career in healthcare? As a Patient Access Representative, you’ll be one of the first people patients and families interact with when they arrive in the Emergency Department.

This is a fast-paced healthcare customer service and patient registration role where you’ll help patients check in, verify demographic and insurance information, collect payments, and ensure patients have an accurate and efficient start to their care.

No healthcare experience? No problem. If you have strong customer service skills, enjoy helping people, and can stay calm in a busy environment, we’ll provide the training you need to succeed.

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.

What You’ll Do

• Welcome patients and families and provide compassionate customer service
• Complete patient registration and check-in accurately and efficiently
• Gather and verify demographic, insurance, and medical information
• Navigate multiple computer systems while maintaining accuracy
• Review insurance information and collect co-pays or patient payments when applicable
• Answer patient questions with confidence, clarity, and compassion
• Support patients who may be ill, anxious, or overwhelmed
• Work closely with nurses, physicians, and clinical teams to support smooth patient flow
• Help minimize registration delays in a fast-paced Emergency Department

What We’re Looking For

• Strong customer service, communication, and interpersonal skills
• Ability to remain calm and professional in a fast-paced hospital environment
• Strong attention to detail and ability to multitask
• Comfort learning and working across multiple computer systems
• Flexibility to work the 12:00 PM - 12:00 AM shift with rotating weekends
• Previous experience in patient access, patient registration, hospital registration, medical front desk, insurance verification, or healthcare customer service is a plus, but not required
• High School Diploma or GED required

Why You’ll Love This Role

Make a real difference. You'll support patients and families during moments when they may need patience, reassurance, and compassion most.

Build a healthcare career. You'll gain hands-on experience with patient access, registration, insurance, revenue cycle, and hospital operations.

Never boring. The Emergency Department is a fast-moving environment where you'll balance patient interactions, registration, computer systems, insurance information, and collaboration with clinical teams.

If you're dependable, compassionate, detail-oriented, and ready to build your healthcare career, we'd love to hear from you.

For this US-based position, the base pay range is $16.00 - $21.10 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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