Patient Access Associate I

RCM Holdco; Appleton (WI); On-site; USD 22,000 - 29,000; Full time

Job summary

R1 RCM Inc. is seeking a Patient Access Representative at Ascension St. Elizabeth Hospital in Appleton, WI. This on-site role in the Emergency Department covers patient check-in, insurance verification, and registration, helping ensure swift and accurate start to care.

You will interact with patients and families, verify demographics and insurance, collect payments, and coordinate with clinical teams to support patient flow in a dynamic ED setting. Training is provided.

Qualifications

• High School Diploma or GED is required.
• Healthcare front desk or patient access experience is a plus but not required.
• Strong customer service, communication, and ability to stay calm in a busy hospital environment.

Responsibilities

• Welcome patients and families and provide compassionate customer service.
• Complete patient registration and check-in accurately and efficiently.
• Gather and verify demographic, insurance, and medical information.
• Navigate multiple computer systems while maintaining accuracy.
• Review insurance information and collect co-pays or patient payments when applicable.
• Answer patient questions with confidence, clarity, and compassion.
• Support patients who may be ill, anxious, or overwhelmed.
• Work closely with nurses, physicians, and clinical teams to support smooth patient flow.
• Help minimize registration delays in a fast-paced Emergency Department.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Calm under pressure

Education

High School Diploma or GED

Job description

At R1, we're transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We're a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what's next for R1 and the future of healthcare.

Patient Access Representative

Ascension St. Elizabeth Hospital Appleton, WI | On-Site

Department: Emergency Department

Availability: Sunday-Saturday with rotating weekends

Are you looking to start or grow your career in healthcare? As a Patient Access Representative you'll be one of the first people patients and families interact with when they arrive in the Emergency Department. This is a fast-paced healthcare customer service and patient registration role where you'll help patients check in, verify demographic and insurance information, collect payments, and ensure patients have an accurate and efficient start to their care. No healthcare experience? No problem. If you have strong customer service skills, enjoy helping people, and can stay calm in a busy environment, we'll provide the training you need to succeed.

What You’ll Do

• Welcome patients and families and provide compassionate customer service
• Complete patient registration and check-in accurately and efficiently
• Gather and verify demographic, insurance, and medical information
• Navigate multiple computer systems while maintaining accuracy
• Review insurance information and collect co-pays or patient payments when applicable
• Answer patient questions with confidence, clarity, and compassion
• Support patients who may be ill, anxious, or overwhelmed
• Work closely with nurses, physicians, and clinical teams to support smooth patient flow
• Help minimize registration delays in a fast-paced Emergency Department

What We’re Looking For

• Strong customer service, communication, and interpersonal skills
• Ability to remain calm and professional in a fast-paced hospital environment
• Strong attention to detail and ability to multitask
• Comfort learning and working across multiple computer systems
• Flexibility to work the 12:00 PM - 12:00 AM shift with rotating weekends
• Previous experience in patient access, patient registration, hospital registration, medical front desk, insurance verification, or healthcare customer service is a plus, but not required
• High School Diploma or GED required

Why You’ll Love This Role

• Make a real difference. You'll support patients and families during moments when they may need patience, reassurance, and compassion most.
• Build a healthcare career. You'll gain hands‑on experience with patient access, registration, insurance, revenue cycle, and hospital operations.
• Never boring. The Emergency Department is a fast-moving environment where you'll balance patient interactions, registration, computer systems, insurance information, and collaboration with clinical teams.
• If you're dependable, compassionate, detail-oriented, and ready to build your healthcare career, we'd love to hear from you.

For this US-based position, the base pay range is $16.00 - $21.10 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital statu