Patient Access Associate ED IP - Full Time

Penn Medicine; Plainsboro Township (NJ); On-site; USD 24,000 - 39,000; Full time

Job summary

Penn Medicine is seeking an ED and Inpatient Patient Access Associate to perform computerized patient registration in the Emergency Room and Admission areas, ensuring data accuracy for reimbursement and a positive patient experience in a fast-paced environment.

Responsibilities include verifying demographics and insurance information, collecting Time of Service payments, and coordinating with Financial Counselor as needed.

Qualifications

• H.S. Diploma/GED required; hospital or physician office registration experience preferred.
• Experience with hospital registration processes is a plus.

Responsibilities

• Greets patient with a positive and professional attitude and initiates registration/check-in in the ADT system.
• Performs follow up on third-party accounts for ED and inpatient admissions, verifies eligibility and benefits, ensures necessary authorizations.
• Documents patient responsibility for services per insurance contracts or Penn Medicine fee schedules; collects Time of Service payments.
• Participates in educational sessions and staff meetings to enhance patient care activities and work behaviors.
• Utilizes Workstation on Wheels (WOW) or handheld devices for bedside registration and adheres to shift commitments.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Schedule: Monday to Friday 3p to 11:30p

Summary:

• Under general supervision, the ED and Inpatient Patient Access Associate is responsible for computerized patient registration within the Emergency Room and Admission Areas. All patient data must be validated to maintain the integrity of the medical record: including obtainment and verification of all required demographic, insurance information to ensure accurate and timely reimbursement, revenue collections (Time of Service). Responsible for registration functions, patient safety and compliance, comfort care, patient experience/customer service in a fast paced, Emergency Department and Admissions that provides 24/7 service.

Responsibilities:

1. Greets patient with a positive and professional attitude and initiates registration process. Selects the correct patient through properly entering the required fields within the ADT system to ensure patient safety and creates visits appropriately in the ADT system.
2. Performs follow up on assigned third party accounts for all ED and Inpatient admissions. Follow up includes but is not limited to verifying eligibility, obtaining benefits, ensuring authorization/referral requirements have been completed i.e. Drug screenings, Global International patients, attain appropriate referrals for hospital contacted facilities.
3. Demonstrates flexibility and adaptability to changing work environment. Demonstrates willingness to meet the needs of departmental operations effectively as an individual and team member.
4. Support Customer Service and Performance Improvement goals of the Department.
5. Determines and appropriately documents out of pocket responsibility for services as related to insurance contracts or Penn Medicine Princeton Health Fee Schedules (i.e. Self-Pay Fee Schedule). Collects Time of Service (TOS) and Point of Service (POS) Payments according to policy. If necessary, refers patient to Financial Counselor and/or Medicaid Screener for assistance.
6. Participates in educational sessions, seminars, annual mandatories staff meetings and Hospital sessions, utilizing the information provided to enhance patient care activities and work behaviors.
7. All Patient Access Associates assigned bedside registration are required to utilize Workstation on Wheels (WOW) or a handheld device.
8. Commitment to shift, arrive on time, ready to work at the start of your shift. If calls out, facilitate appropriate back up coverage for the ED.

Other Job Duties and Responsibilities

1. Patient Access Services Responsibility Insurance Verification 1. Performs follow up on assigned third party accounts for all ED outpatients or Hospital Admissions (IP and OBS). Follow up includes but is not limited to verifying eligibility, obtaining benefits, ensuring pre-certification and/or authorization/referral requirements have been completed.
2. 2. Utilizes web-based applications and or internet resources to follow up on outstanding items. Contacts insurance companies and patients as needed to facilitate coverage and payment within established guidelines.
3. 3. Utilizes web-based applications and or internet resources to follow up coverage.
4. 4. Contacts insurance companies and patients/POA as needed to facilitate coverage and payment within established guidelines.
5. 5. Processes correspondence from insurance companies, case management and other areas within 24 hrs. of receipt.

Front Desk Functions

1. 1. Greets patient with a positive and professional attitude and initiates registration and/or check-in process depending on situation.

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• Other
• previous hospital or physician office registration experience preferred

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Salary Range:

$17.75 - $28.33/Hourly

As part of their job offer, successful candidates are provided a specific rate, taking into consideration various factors including experience and education.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.