Patient Access Associate, Diagnostic Ctr-Downtown Doral, $1000 Bonus, FT, Shift Varies

Baptist Health; Miami (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Career growth

Health and wellness resources

Tuition reimbursement

Job summary

Baptist Health is Miami's largest not-for-profit health system, serving patients across multiple counties with 12 hospitals and 29,000+ staff. The role focuses on patient access, front-end operations, and billing orientation, ensuring efficient patient processing and accurate information flow.

Minimum experience is less than 1 year; bilingual English/Spanish/Creole is preferred. The position offers a strong benefits package, career growth, and professional development within a faith-based,

Qualifications

• Attention to detail and strong customer service skills.
• Able to work in a high-volume, fast-paced environment.
• Basic knowledge of medical and insurance terminology beneficial.

Responsibilities

• Coordinate patient flow and timely processing within departments.
• Maintain knowledge of insurance requirements and Baptist Health South Florida policies.
• Provide professional, compassionate and accurate service to patients and families.

Skills

Customer service

Interpersonal communication

Detail oriented

Team player

Bilingual English, Spanish/Creole

Typing skills

Education

High School, Cert, GED, Trn, Exper.

Tools

Microsoft Office

EMR systems

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Benefits

At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Estimated pay range for this position is $16.28 - $20.68 / hour depending on experience.

Qualifications

Degrees:

• High School,Cert,GED,Trn,Exper.

Additional Qualifications

• Complete and pass the Patient Access training course.
• Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Desired: Basic knowledge of medical and insurance terminology.
• Experience with computer applications (e.g, Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills.
• Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
• Bilingual English, Spanish/Creole preferred.

Minimum Required Experience: Less than 1 year

EOE, including disability/vets