Patient Access Associate 1, Diagnostic Ctr - Coral Gables, $1000 bonus, FT Shift varies

Baptist Health; Coral Gables (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Career growth and development opportunities

Comprehensive health and wellness resources

Tuition reimbursement

Job summary

Baptist Health in Coral Gables seeks a Patient Access Coordinator to ensure smooth patient flow and handle inquiries regarding insurance and financial assistance. The role requires excellent customer service skills and the ability to thrive in a fast-paced environment.

The ideal candidate will have a High School diploma, basic computer skills, and a background in healthcare. As a member of our compassionate team, you will play a crucial role in enhancing patient experiences and supporting our mission of medical excellence.

Qualifications

• Less than 1 year of experience in a healthcare setting.
• Bilingual in English and Spanish/Creole preferred.
• Basic knowledge of medical and insurance terminology.

Responsibilities

• Coordinate patient flow and timely processing.
• Assist patients with insurance requirements and financial options.
• Provide compassionate service to patients and families.

Skills

Excellent customer service skills

Interpersonal communication skills

Detail oriented

Compassionate team player

Education

High School Diploma or equivalent

Tools

Microsoft Office

Electronic Medical Record (EMR) applications

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune’s 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• and so much more

Description

The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Qualifications

Degrees: High School, Cert, GED, Trn, Exper.

Additional Qualifications

• Complete and pass the Patient Access training course.
• Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Desired: Basic knowledge of medical and insurance terminology.
• Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills.
• Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
• Bilingual English, Spanish/Creole preferred.

Minimum Required Experience: Less than 1 year

EOE, including disability/vets.