Patient Access Associate

Cambridge Health Alliance; Medford (MA); On-site; USD 35,000 - 55,000; Part time

Job summary

An established industry player in healthcare is seeking a dedicated Patient Access Associate to enhance patient satisfaction through exceptional registration support. This role involves accurately registering patients, staying updated on insurance requirements, and training new staff. If you're passionate about customer service and have experience in a healthcare setting, this opportunity offers a chance to contribute to a team committed to bringing care to the community. Join us in making a difference in patients' lives while enjoying a collaborative work environment.

Qualifications

• Two years of patient access experience in a healthcare setting preferred.
• Knowledge of medical terminology and insurance plans is essential.

Responsibilities

• Register hospital patients accurately and timely.
• Ensure high-quality service and accurate information during visits.

Skills

Customer Service

Registration

Insurance Verification

Medical Terminology

Proficiency in Google Office

Proficiency in Microsoft Office

Education

High School Diploma

Associate Degree

Tools

Epic Systems

Job description

Join to apply for the Patient Access Associate role at Cambridge Health Alliance.

Requisition Number: 9526

Location: CHA One Cabot Care Center

Work Days: Operational hours

Category: Clerical and Administrative Support

Department: One Cabot Central Registration

Job Type: PT20Plus HPW

Work Shift: Day / Evening

Hours/Week: 30.00

Union Name: SH Laborers 381

The Admitting Department is committed to providing outstanding customer service and registration support to our patients, families, and the departments we serve. We focus on patient satisfaction and are dedicated to achieving that through teamwork.

Responsibilities:

1. Register hospital patients accurately and timely.
2. Stay updated on insurance plan requirements related to referrals and point of service collections.
3. Communicate changes to registration staff and train new employees as needed.
4. Ensure high-quality service and accurate information during pre and post visits.

Qualifications:

• High School Diploma required; Associate Degree preferred.
• Two years of patient access experience in a healthcare setting preferred.
• Experience handling registration, pre-registration, insurance verification, copayment determination, and related services.
• Two years of customer service experience required.
• Knowledge of medical terminology, third-party plans, medical billing, and collections.
• Proficiency in Google Office and Microsoft Office (Word, Excel, etc.).
• Knowledge of Epic systems (Grand Central, Prelude, EMR) preferred.

We are committed to equal employment opportunity and maintaining a workplace free of discrimination based on race, religion, gender, age, or other protected characteristics.

Join our team and help us bring Care to the People.