Patient Access Associate

OSF HealthCare; Galesburg (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Access Associate to join their team in Galesburg, IL. This role focuses on ensuring accurate patient records, providing excellent service, and facilitating communication between patients and the facility. Ideal candidates will possess strong problem-solving skills and a commitment to creating a positive experience for patients and their families. With a comprehensive rewards package and a supportive environment, this position offers a unique opportunity to make a meaningful impact in healthcare.

Qualifications

• At least one year in an office clerical or customer service environment.
• Must complete all role-specific revenue cycle training within 12 months.

Responsibilities

• Ensure each registered patient has a complete and accurate medical record.
• Facilitate understanding of services received and financial responsibilities.

Skills

Microsoft Office

Problem-solving

Conflict management

Time management

Good communication skills

Education

High school diploma or GED

Job description

Total Rewards

"Your life - our Mission"

OSF HealthCare is dedicated to providing Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition, and well-being offerings focusing on the whole person and engaging with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills, and internal equity. This is an hourly position.

Overview

This job is located in Galesburg, IL

M-F, 8-hour shifts, 1st/2nd shift float, starting from 5:30 am or 2:00 pm with rotating weekends and holidays as needed.

Position Summary

The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, including patient demographics, insurance coverage, responsible guarantor, and registration accuracy. They facilitate understanding of the services received, financial responsibilities, and expectations while at the facility. Excellent patient service skills are required to create a positive first impression of OSF’s services to patients, families, and external contacts, whether over the phone or in person. A high level of deductive reasoning and logical skills are necessary to resolve issues in complex, multi-payer situations.

Qualifications

Required Qualifications: Education: High school diploma or GED. Experience: At least one year in an office clerical or customer service environment. Other skills/knowledge: Working knowledge of Microsoft Office, website navigation, problem-solving, conflict management, time management, and good communication skills. Must complete all role-specific revenue cycle training and certification within 12 months.

Preferred Qualifications: Experience: Three years in an office clerical or customer service setting, with direct experience in a revenue cycle or medical setting. Skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, modifiers, and medical terminology.

OSF HealthCare is an Equal Opportunity Employer.