Patient Access Associate

Mt. Washington Pediatric Hospital; Bastrop (LA); On-site; USD 28,000 - 38,000; Full time

Job summary

Morehouse General Hospital in Bastrop, LA is seeking a Patient Access Associate to greet patients, register services, verify demographics and insurance, and collect payments. You will be the first point of contact and help ensure a smooth, welcoming patient experience.

This role requires accuracy, confidentiality, and the ability to work in a fast-paced healthcare environment, with focus on HIPAA compliance and teamwork across departments.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to accurately enter and maintain confidential information.
• Basic computer skills and ability to learn electronic health record and registration systems.
• Strong attention to detail and accuracy.
• Ability to work effectively in a fast-paced environment.
• Ability to maintain confidentiality and exercise discretion when handling protected health information.
• Ability to work professionally with patients, families, visitors, and healthcare staff.

Responsibilities

• Greet patients, visitors, and guests in a professional and courteous manner.
• Register patients accurately and efficiently for hospital and clinic services.
• Collect and verify demographic, insurance, employment, and other required patient information.
• Verify insurance eligibility and benefits as required.
• Obtain required signatures, consents, identification, and other documentation.
• Accurately enter and update patient information in the electronic health record and registration systems.
• Review registration information for accuracy and correct discrepancies.
• Collect applicable copayments, deductibles, deposits, and other patient balances in accordance with hospital procedures.
• Provide patients with receipts and appropriate information regarding registration and financial responsibilities.
• Assist patients with questions regarding the registration process and hospital services.
• Direct patients to the appropriate department, clinic, or service area.
• Answer and appropriately route telephone calls.
• Communicate effectively with patients, family members, physicians, nurses, and other hospital departments.
• Identify registration, insurance, authorization, or financial concerns and refer them to the appropriate department.
• Maintain strict confidentiality of patient information in accordance with HIPAA and hospital policies.
• Provide professional and compassionate customer service, including during difficult or stressful patient interactions.
• Maintain accurate and organized documentation.
• Follow all hospital policies, procedures, safety standards, and regulatory requirements.
• Participate in required training and departmental meetings.
• Perform other duties as assigned.

Skills

Patient-focused

Detail-oriented

Professional

Dependable

Team-oriented

Adaptable

Confidential

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

• Location 323 W WALNUT AVE,BASTROP, LA, 71220-4521,United States

Description

Patient Access Associate

Who We Are

Morehouse General Hospital is committed to providing quality healthcare services to the communities we serve. Our team is dedicated to delivering compassionate, patient-centered care while creating a professional, respectful, and supportive environment for our patients, families, and employees.

At Morehouse General Hospital, every employee plays an important role in the patient experience. We value teamwork, accountability, integrity, and exceptional customer service.

Position Overview

The Patient Access Associate is responsible for providing professional and courteous service to patients and visitors while completing accurate and timely registration and patient access functions. This position serves as one of the first points of contact for patients and plays an important role in creating a positive patient experience.

The Patient Access Associate will collect and verify patient demographic and insurance information, complete required registration documentation, assist with scheduling and financial processes, and ensure information is accurately entered into the hospital's electronic systems.

Key Responsibilities

Greet patients, visitors, and guests in a professional and courteous manner.

Register patients accurately and efficiently for hospital and clinic services.

Collect and verify demographic, insurance, employment, and other required patient information.

Verify insurance eligibility and benefits as required.

Obtain required signatures, consents, identification, and other documentation.

Accurately enter and update patient information in the electronic health record and registration systems.

Review registration information for accuracy and correct discrepancies.

Collect applicable copayments, deductibles, deposits, and other patient balances in accordance with hospital procedures.

Provide patients with receipts and appropriate information regarding registration and financial responsibilities.

Assist patients with questions regarding the registration process and hospital services.

Direct patients to the appropriate department, clinic, or service area.

Answer and appropriately route telephone calls.

Communicate effectively with patients, family members, physicians, nurses, and other hospital departments.

Identify registration, insurance, authorization, or financial concerns and refer them to the appropriate department.

Maintain strict confidentiality of patient information in accordance with HIPAA and hospital policies.

Provide professional and compassionate customer service, including during difficult or stressful patient interactions.

Maintain accurate and organized documentation.

Follow all hospital policies, procedures, safety standards, and regulatory requirements.

Participate in required training and departmental meetings.

Perform other duties as assigned.

What We're Looking For

Required Qualifications

High school diploma or equivalent.

Strong customer service and communication skills.

Ability to accurately enter and maintain confidential information.

Basic computer skills and ability to learn electronic health record and registration systems.

Strong attention to detail and accuracy.

Ability to work effectively in a fast-paced environment.

Ability to maintain confidentiality and exercise discretion when handling protected health information.

Ability to work professionally with patients, families, visitors, and healthcare staff.

Preferred Qualifications

Previous experience in a hospital, clinic, medical office, or healthcare setting.

Previous patient registration or patient access experience.

Experience with insurance verification and eligibility.

Knowledge of medical terminology.

Experience with electronic medical records or hospital registration systems.

Previous experience handling patient payments or financial transactions.

Skills & Attributes

The ideal candidate will be:

Patient-focused: Demonstrates compassion, professionalism, and respect in every patient interaction.

Detail-oriented: Maintains accuracy when entering demographic, insurance, and financial information.

Professional: Represents Morehouse General Hospital positively and maintains a professional demeanor.

Dependable: Consistently meets attendance, scheduling, and performance expectations.

Team-oriented: Works cooperatively with coworkers and other departments to support patient care.

Adaptable: Able to manage changing priorities and work effectively in a fast-paced healthcare environment.

Confidential: Understands the importance of protecting patient privacy and sensitive information.

Physical Requirements

Ability to sit, stand, and walk for extended periods.

Ability to frequently use a computer, keyboard, telephone, and other office equipment.

Ability to communicate effectively with patients, visitors, and employees.

Ability to bend, reach, and move throughout the assigned work area.

Ability to occasionally lift or carry office supplies or other items weighing up to 25 pounds.

Visual and auditory ability sufficient to perform the essential functions of the position.

This position is primarily performed in a hospital, clinic, registration, or other patient-facing environment. The Patient Access Associate will have frequent interaction with patients, visitors, physicians, and hospital employees.

The position may involve exposure to individuals with infectious illnesses and other healthcare-related hazards. Employees may be required to work varying schedules based on departmental needs, including weekends, holidays, evenings, or other shifts.

Why Join Morehouse General Hospital?

At Morehouse General Hospital, you are more than an employee — you are an important part of the care we provide to our community. We believe in supporting our employees, encouraging teamwork, and creating an environment where individuals can grow and make a meaningful difference.

If you are looking for an opportunity to build your healthcare career while making a difference in the lives of patients and families, we invite you to join the Morehouse General Hospital team.

Morehouse General Hospital is an Equal Opportunity Employer.