Patient Access Specialist: Frontline Registration & Care

Mt. Washington Pediatric Hospital; Bastrop (LA); On-site; USD 28,000 - 38,000; Full time

Job summary

Morehouse General Hospital in Bastrop, LA is seeking a Patient Access Associate to greet patients, register services, verify demographics and insurance, and collect payments. You will be the first point of contact and help ensure a smooth, welcoming patient experience.

This role requires accuracy, confidentiality, and the ability to work in a fast-paced healthcare environment, with focus on HIPAA compliance and teamwork across departments.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to accurately enter and maintain confidential information.
• Basic computer skills and ability to learn electronic health record and registration systems.
• Strong attention to detail and accuracy.
• Ability to work effectively in a fast-paced environment.
• Ability to maintain confidentiality and exercise discretion when handling protected health information.
• Ability to work professionally with patients, families, visitors, and healthcare staff.

Responsibilities

• Greet patients, visitors, and guests in a professional and courteous manner.
• Register patients accurately and efficiently for hospital and clinic services.
• Collect and verify demographic, insurance, employment, and other required patient information.
• Verify insurance eligibility and benefits as required.
• Obtain required signatures, consents, identification, and other documentation.
• Accurately enter and update patient information in the electronic health record and registration systems.
• Review registration information for accuracy and correct discrepancies.
• Collect applicable copayments, deductibles, deposits, and other patient balances in accordance with hospital procedures.
• Provide patients with receipts and appropriate information regarding registration and financial responsibilities.
• Assist patients with questions regarding the registration process and hospital services.
• Direct patients to the appropriate department, clinic, or service area.
• Answer and appropriately route telephone calls.
• Communicate effectively with patients, family members, physicians, nurses, and other hospital departments.
• Identify registration, insurance, authorization, or financial concerns and refer them to the appropriate department.
• Maintain strict confidentiality of patient information in accordance with HIPAA and hospital policies.
• Provide professional and compassionate customer service, including during difficult or stressful patient interactions.
• Maintain accurate and organized documentation.
• Follow all hospital policies, procedures, safety standards, and regulatory requirements.
• Participate in required training and departmental meetings.
• Perform other duties as assigned.

Skills

Patient-focused

Detail-oriented

Professional

Dependable

Team-oriented

Adaptable

Confidential

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

Morehouse General Hospital in Bastrop, LA is seeking a Patient Access Associate to greet patients, register services, verify demographics and insurance, and collect payments. You will be the first point of contact and help ensure a smooth, welcoming patient experience.

This role requires accuracy, confidentiality, and the ability to work in a fast-paced healthcare environment, with focus on HIPAA compliance and teamwork across departments.