Patient Access Associate

Inova; Alexandria (VA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement match

Education assistance

Student loans

Mental health support

Paid time off

Parental leave

Flexible schedules

Remote work options

Job summary

Inova Alexandria Hospital is seeking a dedicated Patient Access Associate for a full-time role with a 7:00 am to 3:30 pm shift, every other weekend. The position is on-site in Alexandria, VA, within a nationally recognized health system renowned for safety, quality, and patient experience.

The role handles patient intake, insurance verification, documentation, and basic financial counseling. Strong customer service and communication skills are essential; prior healthcare access experience is

Qualifications

• Education: High School Diploma or GED
• Entry-level role with no required licensure or certification
• Experience: Not required, preferred experience in health care access is a plus

Responsibilities

• Registers patients, verifies identity and insurance, collects basic information, and enters demographics.
• Scans documents, answers phones, and uses EMR and eligibility tools.
• Notifies case managers and documents referrals.
• Provides estimates and collects payments

Skills

Customer service

Communication

Administrative tasks

Education

High School Diploma or GED

Tools

EMR software

Job description

Inova Alexandria Hospital is looking for a dedicated Patient Access Associate to join the team. This role will be Full-Time, 7:00 am - 3:30pm, every other weekend.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health:offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement:Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance:offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance:offeringpaid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.

Patient Access Associate Job Responsibilities:

• Patient Intake, Registration and Documentation: Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.
• Administrative & Technology Operations: Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.
• Case Management Tasks: Notifies case managers and documents referrals.
• Financial Counseling: Provides estimates and collects payments.
• Insurance & Contract Coordination: Verifies basic eligibility and coverage.

Minimum Qualifications:

• Education:High School Diploma or GED
• Licensure:None
• Certification:None
• Experience: None

Preferred Qualifications:

• Patient Access Associate experience

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.