Patient Access Assistant

Sunrise Community Health; Northern (KY); Hybrid; USD 2,630,000 - 3,780,000; Full time

Benefits offered by this job

Health Insurance

Competitive 401K Plan

Tuition and Training Reimbursement

Master Class Subscription

Paid Time Off

Job summary

Sunrise Community Health in Loveland, CO is seeking a Patient Access / Medical Assistant to provide administrative and clinical support. The role supports scheduling, triage, and patient access using the HER system, working with a multi-disciplinary team to improve timely access to care.

The position emphasizes a quality, patient-first approach with strong coordination between front desk, medical staff, and providers.

Qualifications

• High School Diploma or GED required.
• Certified Medical Assistant (CMA) certification preferred.
• Three to four years of related experience and/or training, or an equivalent combination of education and experience.
• Associate’s degree (AA) in Medical Staff Services Management preferred.
• Bilingual in English and Spanish preferred.

Responsibilities

• Provides administrative and clinical duties under supervision.
• Manages providers schedules and schedules, reschedules and cancels appointments.
• Contacts patients to schedule appointments and confirms visits.
• Works in team-based care with clinical staff and providers to improve access to care.
• Monitors and follows up on schedules; alerts teams to changes and emergencies.
• Searches for available appointments to meet patient needs in a timely manner.
• Compiles and analyzes patient needs to improve care and reduce delays.
• Outreach to patients who may need to schedule appointments.

Skills

CMA certification

Bilingual English/Spanish

Education

High School Diploma or GED

Associate’s degree (AA) in Medical Staff Services Management

CMA certification preferred

Tools

HER system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Access / Medical Assistant

Regular Full Time North Loveland Community Health Center, Loveland, CO, US

30+ days ago Requisition ID: 1892

Salary Range: $19.11 To $27.44 Hourly

Application Deadline: Accepted on an ongoing basis.

Entry I Salary:$19.11 per hour for those with 0-12 months relevant experience.

Salary Range: Up to $27.44 per hour, depending on experience, qualifications, and position level.

Sunrise Community Health Summary

Founded in 1973, Sunrise Community Health is dedicated to delivering high quality, affordable healthcare to Weld, Larimer, and surrounding counties in northern Colorado. With exceptional providers and convenient locations, we support each patient’s journey to wellness and are committed to our community’s health and well-being.

Patient Access Assistant :

The Patient Access Assistant /Medical Assistant performs administrative and clinical duties under the direction of supervisor and clinic manager. The duties include managing providers schedules providing access to patients, scheduling, rescheduling and canceling appointments, contact patients to schedule appointments.

Position Summary

With a Quality, Customer First, and Compassionate approach, the Medical Assistant - Patient Access Specialist will:

• Provides proper triage for patients.
• Monitoring and regulating schedules and walk-in patients.
• Answers, screen phone calls, provides information and schedule, patients appointments in the HER system.
• Team based Care: Clinical-collaboration- works in collaboration with medical, front desk, providers, clinical staff, and patients to promote access to appropriate care in the goal of enhancing patient care.
• Develop and maintain good working relationships with colleagues in other departments.
• Monitors, maintains, and provides appropriate follow-up on schedules contacting patients due for a visit when a cancellation occurs.
• Alerting other departments teams in the event of schedule changes and emergencies.
• Assisting and searching for available appointments to fulfill access care to patients in timely manner.
• Compiling and analyzing patient needs to develop more effective patient care and prevent delays.
• Outreach to patients who may need to schedule an appointment.
• Contact patients to remind them about their appointment to confirm and/or cancel appointments, to avoid no shows.
• Cancel and reschedule appointments.
• Manage templates for day-to-day edits and reschedules.
• Contribute to the smooth operation of practice.
• Returns calls to patients in a timely manner and places outgoing calls as indicated by Providers.
• Ensures patient visit is more efficient by identifying:

1. Records from transitions of care are available during the patient visit.

2. Results from labs or diagnostic are in the EHR.

3. Labs or other services that are not specified in the standing orders protocols.

• Team Based: Assists team to maintain proper clinic flow.
• Other duties as assigned.
• Team Based: Assists team to maintain proper clinic flow.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or GED required.
• Certified Medical Assistant (CMA) certification preferred.
• Three to four years of related experience and/or training, or an equivalent combination of education and experience.
• Associate’s degree (AA) in Medical Staff Services Management preferred.
• Bilingual in English and Spanish preferred.

Perks and Benefits

At Sunrise, we pride ourselves in over 50 years of exceptional support to our community and employees. Sunrise is dedicated to guiding every employee towards professional growth and development by supporting them through training and tuition reimbursement. We value a healthy work life balance by providing generous paid time off. Employee opinions are valued, and we listen to employees through employee engagement surveys and the sharing of diverse ideas!

Sunrise Community Health offers a generous range of benefits.

GenerousPTO and Leave Times

• Up to 8-weeks of Paid Time Off (to include Vacation, Personal, 12 observed Holiday, and Sick Leave)

Health, Medical, and Wellness Benefits

• Medical Insurance
• Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Long-Term Disability (LTD)
• FSA Medical Flexible Spending Account
• FSA Dependent Care Spending Account
• Employee Assistance Program
• Competitive 401K Plan
• Loan Forgiveness Programs*
• Referral Bonus

Professional Development

• Tuition and Training Reimbursement
• Agency Wide Training
• Master Class Subscription

Get Involved

• Employee Recognition Programs

* Providers can apply for the State or Federal loan repayment program.

Current immunizations are required to work at Sunrise Community Health and may vary dependent upon the position. Influenza (Flu) Vaccines are required for ALL staff. COVID vaccine is highly encouraged. N95 Testing is required for Clinical positions and facial hair must not interfere with the seal or valve function of the respirator.

Sunrise Community Health is an Equal Opportunity Employer. We value a diverse, inclusive workforce that enriches our culture and our mission to provide affordable access to quality healthcare for all. Qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state, or local laws. Accommodations are available for applicants with disabilities.