Patient Access & Appointment Scheduler

Lynn Community Health Center; Lynn (MA); On-site; USD 25,000 - 33,000; Part time

Job summary

Lynn Community Health Center is seeking a Reception/Appointment Clerk in Lynn, MA for a part-time, hourly role. You will greet patients professionally, handle initial registrations, update demographics and insurance data, and coordinate appointments via the EMR system.

Responsibilities include answering phones, routing mail and faxes, and assisting patients with insurance questions with enrollment staff. This role requires strong customer service and the ability to work in a diverse environment.

Qualifications

• High School Diploma or equivalent required.
• Strong attendance history and positive work attitude preferred.
• Ability to communicate effectively with patients of diverse backgrounds.
• Pleasant telephone manner and good memory/patience preferred.
• Courteous, efficient, and patient under busy conditions.
• Bilingual Spanish/Khmer and English preferred.

Responsibilities

• Schedule appointments via EMR.
• Verify and update demographic and insurance data in the system.
• Greet and process patients with a focus on positive customer service.
• Answer phones, take accurate messages, and relay information promptly.
• Assist patients with insurance questions with enrollment staff assistance.
• Monitor appointment schedule and update status as needed.

Skills

Bilingual in Spanish/Khmer and English

Detail-oriented

Effective communication with patients

Education

High School Graduate or equivalent

Job description

Lynn Community Health Center is seeking a Reception/Appointment Clerk in Lynn, MA for a part-time, hourly role. You will greet patients professionally, handle initial registrations, update demographics and insurance data, and coordinate appointments via the EMR system.

Responsibilities include answering phones, routing mail and faxes, and assisting patients with insurance questions with enrollment staff. This role requires strong customer service and the ability to work in a diverse environment.