Manager - Patient Access

Presbyterian Healthcare Services; Albuquerque (NM); On-site; USD 66,000 - 112,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Presbyterian Healthcare Services is seeking a skilled Manager - Patient Access to oversee daily operations of the Patient Access teams. You will ensure accurate pre-registration, insurance verification, financial counseling, up-front cash collections, and denials management, while driving quality and financial outcomes.

You will develop measures, lead process improvements, and support staff training to achieve performance goals and patient satisfaction.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• 3–5 years medical healthcare Patient Access experience with at least 1 year supervisory or managerial experience of 10+ employees.
• Epic proficiency test with 85% score at completion of Epic Training class.

Responsibilities

• Manages daily unit operations and patient access staff to ensure timely, accurate, compliant admission processes.
• Monitors productivity and conducts performance evaluations and coaching.
• Implements quality assurance procedures and drives process improvements to enhance patient and staff satisfaction.

Skills

Communication

Problem solving

Organization

Independence

Stress management

Typing/Keyboarding

Microsoft Office

Epic proficiency

Education

Bachelor's degree in Business Administration or related field

Tools

Epic

Microsoft Office

Job description

Location Address:

8300 Constitution Ave NEAlbuquerque, NM 87110-7613

Compensation Pay Range:

Minimum Offer $65,520.00

Maximum Offer $111,612.80

Now Hiring: Manager - Patient Access

Summary:

Build your Career. Make a Difference. Presbyterian is hiring a skilled Manager - Patient Access to be responsible for managing the daily operations of the Patient Access teams to ensure all functions related to pre-registration, insurance verification, financial counseling, up-front cash collections, and denials are performed within the established quality standards. This includes timely accurate registration and billing of all patients. Responsible for developing quality, productivity, and in-process measures for areas of responsibility. Implements process improvement initiatives to ensure patient/employee satisfaction, and positive financial outcomes are met.

Type of Opportunity:

Full time

Job Exempt: Yes

Job is based: Presbyterian Kaseman Hospital

Work Shift: Varied Days and Hours (United States of America)

Responsibilities:

• Manages the daily unit operations and performance of the Patient Access. Responsible for the supervision of admitting staff, with the assistance of supervisors, to ensure that all routine departmental operations are completed in a timely, accurate and compliant manner. Manages personnel functions of the department when needed in accordance with the established hospital and departmental personnel policies.
• Contributes to staff efficiency and skill improvement by consistent weekly observation, evaluation, and feedback of work through the established Stratified Processing Environment process. Identifies and addresses all staff and/or supervisor training needs as proactively as possible to enable top performance.
• *Directs supervisor/staff in the implementation of quality assurance procedures to: (1) systematically assess quality, and (2) provide feedback to teams to stimulate improvement.
• Monitors unit productivity to identify areas of inconsistency and to optimize utilization of staff resources. Utilizes appropriate reporting to monitor workloads, production and inflow. Works with supervisor in establishing productivity standards. Works with supervisor in evaluating staffing requirements (both temporary and permanent) based on current volumes and productivity. Ensures appropriate training, coaching, and corrective action activities are completed in response to low productivity.
• Tracks key Patient Access performance measures/success factors to quantify department contributions and continually assess opportunity.
• Conducts formal performance evaluation and counseling for supervisors on a regular basis to provide formal guidance and feedback. Keeps a record of any verbal or written communication. Suggests action plans (as needed) for immediate correction of problems and plans follow-up meetings.
• Defines clear roles and responsibilities for supervisors and staff (through verbal and written communication). Helps supervisors and staff maximize their expected contribution by developing expectations documents and detailed priority matrixes.
• Provides direct report (Patient Access Director) with regular updates of results, barriers to performance and top remaining opportunities for continued improvement. Develops proposals to the Director of Patient Access regarding changes in hospital or departmental policies to improve performance, increase customer satisfaction, and ensure compliance with government regulations.
• Designs and continuously refines work drivers, workflows, space utilization, and technology to be more efficient.

Qualifications:

• Bachelors degree in Business Administration or related field, or equivalent experience in lieu of the required education in accordance with company standards is required.
• Three to five years medical healthcare Patient Access experience with a minimum of one year Patient Access Supervisory or Managerial experience of at least 10 employees.
• Work history demonstrating increasing areas of responsibility and accountability preferred.
• Excellent written and verbal business communication skills.
• Detail and results oriented.
• Ability to work independently and make decisions.
• Excellent problem solving, organizational skills, people and management skills and the ability to function effectively high levels of stress.
• Demonstrated strong keyboarding skills, ensuring efficient data entry and documentation.
• Knowledge in Microsoft Office Products.
• Pass EPIC proficiency test required with a 85% score at completion of the Epic Training class.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness

Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services