Patient Access Advocate, Full-time Nights

Intuitive Health; Oxford (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Intuitive Health is seeking a Patient Access Advocate for full-time night shifts (7pm–7am) at Florida facilities. You will greet patients, register and verify insurance, collect payments, and maintain smooth patient flow in a fast-paced ambulatory care environment.

Qualifications include a high school diploma or GED and strong customer service, communication, and computer skills. Candidates should be adaptable, professional, and HIPAA-compliant in a healthcare setting.

Qualifications

• High school diploma or GED required; customer service experience preferred.
• Strong communication and interpersonal skills essential for patient interaction.
• Ability to learn new systems and adapt to a fast-paced healthcare setting.

Responsibilities

• Greet patients and visitors in person and over the phone with professionalism.
• Register new patients and update demographic, insurance, and billing data accurately.
• Verify insurance eligibility and collect copays/deductibles per guidelines.
• Manage patient flow by notifying staff of arrivals and delays.
• Answer calls, route messages, and provide basic information.
• Maintain confidentiality and HIPAA compliance.
• Perform clerical tasks and keep front desk areas organized.
• Assist with supply management and general office duties.
• Support patients and families to promote positive experiences.
• Attend required trainings and comply with policies.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Organization

Time management

Computer literacy

Education

High school diploma or GED

Tools

EMR/EHR

Job description

Company Description

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

Job Description

Patient Access Advocate, Full-time Nights

7pm - 7am

Job Summary

The Patient Access / Front Office Associate is responsible for greeting patients and visitors, facilitating timely and accurate patient registration, answering phones, collecting payments, and performing general clerical duties. This role ensures a welcoming environment, excellent customer service, and accurate recordkeeping to support clinical staff and efficient patient flow.

Position Responsibilities

• Greet patients and visitors in a courteous, professional manner in person and over the phone.
• Register new patients and accurately update demographic, insurance, and billing information.
• Verify insurance eligibility and benefits and collect copays, deductibles, and payments in accordance with company guidelines.
• Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
• Answer phones using proper etiquette; route calls and take messages as needed.
• Provide general information such as directions, office hours, and policies.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Perform clerical tasks including copying, scanning, faxing, and filing.
• Maintain waiting areas, front desk, and reception spaces in a clean, organized, and presentable condition.
• Assist with supply management, including ordering and stocking as needed.
• Support patients and families with a friendly and reassuring approach, promoting positive patient experiences.
• Attend staff meetings and required training sessions; maintain ongoing knowledge of role responsibilities.
• Adhere to all company policies, safety regulations, and administrative procedures.
• Perform other duties within scope as assigned.

COMPETENCIES

• Customer service focus and strong communication skills.
• Professionalism, tact, and teamwork.
• Flexibility and ability to manage multiple tasks.
• Basic technical and computer literacy (Microsoft Office, office equipment, patient management systems).
• Organization and time management

Qualifications

MINIMUM QUALIFICATIONS

• High school diploma or GED.
• Demonstrated customer service, communication, and interpersonal skills.
• Basic computer proficiency and the ability to learn new technology and systems.
• Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.

Travel

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. Incumbent will be required to work at any facility and be responsible for own transportation.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PHYSICAL DEMANDS

Regularly required to sit, stand, walk, talk, and listen. Use of hands for typing, filing, and handling office equipment. Occasionally lift or move objects up to 25 pounds. Ability to concentrate and handle multiple requests simultaneously.

WORK ENVIRONMENT

Healthcare setting with routine contact with patients who may have contagious illnesses. Moderate noise from phones, printers, and office activity. Standard office equipment used regularly. May require working evenings, weekends, or rotating shifts depending on facility needs.

Strongly Preferred Qualifications

One (1) year of customer service experience. Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting. Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).

AAP/EEO STATEMENT

Intuitive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.