Pathology Coordinator/Phlebotomy, Inpatient, 2nd Shift, Full Time, .9 FTE

Trinity Health Corp.; Grand Rapids (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

Trinity Health in Michigan seeks a phlebotomy supervisor to coordinate staffing across inpatient, outpatient, and outreach phlebotomy sites. You will lead and triage services, troubleshoot issues, and coach staff to meet quality metrics.

The role requires a high school diploma, six months of phlebotomy experience, and ASCP certification to be obtained within 3 months of hire. Leadership and patient-focused service are essential.

Qualifications

• High school diploma or equivalent.
• Phlebotomy training preferred.
• ASCP certification for Phlebotomy to be obtained within 3 months of hire.
• Six months of phlebotomy experience.
• Leadership experience preferred.
• Strong communication, interpersonal and clerical skills.

Responsibilities

• Coordinate staffing for Specimen Control areas including inpatient, outpatient and outreach phlebotomy.
• Lead and triage inpatient and traveling phlebotomy services.
• Troubleshoot lab-related needs from staff and caregivers.
• Coach staff to meet departmental metrics and work standards.
• Monitor test result turnaround times and communicate with physicians.
• Attend department leadership meetings and supervise shifts to max resources.

Skills

Phlebotomy

Leadership

Customer service

Communication

Education

High school diploma or equivalent

ASCP certification for Phlebotomy

Job description

Employment Type: Full time Shift: Evening Shift Description: If you are looking for an opportunity to work with a team that is transforming care in the community and leading the way toward excellence in customer service and clinical outcomes, this is the career path for you. Mercy Health continues to define what \"Excellence\" means to our patients, our physicians, our staff and our community. Mission: We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

SUMMARY

Coordinates staffing for Specimen Control areas, namely inpatient, outpatient and outreach facility phlebotomy and registration. Leads and triages inpatient and traveling phlebotomy services. Troubleshoots lab-related needs from inpatient caregivers and staff at outpatient health parks. Ensures all inpatient and outpatient specimens are accounted for and processed appropriately. Reviews multiple reports for quality. Coaches staff to adhere to departmental metrics and work standards.

QUALIFICATIONS

• Education Minimum: High school diploma, or equivalent.
• Preferred: Phlebotomy Training or Phlebotomy Technical School.
• Credentials/Licensure Minimum: ASCP certification for Phlebotomy (or other accrediting agency) to be obtained within 3 months of hire.
• Related Experience Minimum: Six months of phlebotomy experience.
• Preferred: Previous experience in a leadership role.
• Other Knowledge, Skills and Abilities Minimum: Strong communication, interpersonal and clerical skills.
• Strong customer service skills.
• Strong critical thinking skills.
• Able to access situations, consider alternatives and respond with appropriate action.
• Computer Competency Familiarity with standard desktop and windows based computer system, including email, e-learning, intranet and computer navigation.
• Ability to use other software required to perform essential functions.
• Physical/Mental Minimum: Sitting for long periods of time; mobile; bending, stooping and reaching above head and lifting and carrying as part of daily responsibilities. Keyboard, repetitive tasks of typing and phone

ESSENTIAL FUNCTIONS

• Must be competent in all areas of Specimen Control: Outpatient, Inpatient and offsite facility draws
• Performs triage to sort inpatient phlebotomy blood draw patients, ensuring that Routine, Timed, Stat and ASAP draws are collected in a timely manner.
• Assigns lab staff roles, troubleshoots, and handles atypical situations offline to facilitate a smooth and timely specimen collection process.
• Serves as a resource to colleagues on questions and concerns relating to testing and functions.
• Responds to inquiries related to lab services.
• Prepares, packages and appropriately routes specimens for testing, observing biohazard regulations.
• Monitors test result turnaround times to ensure timely delivery to physicians.
• Manually reports non-automated lab results.
• Manually charges patient accounts for non-automated tests.
• Runs daily reports to track and account for specimens.
• Communicates with other shifts regarding passing of work; conducts daily staff huddles and quality control checks.
• Monitors and shifts staff to maximize resources and cover staff shortages.
• Observes and audits staff to ensure adherence to work standards; provides coaching as needed.
• Tracks and documents performance metrics for leadership review.
• Maintains communication with test labs to troubleshoot issues and minimize delays.
• Attends regular department leadership meetings.
• Acts as a professional role model to staff.
• Continuously seeks ways to improve lab processes and reduce waste.
• Performs other related duties as assigned.

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Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.