PAT FINA ADVISOR I

University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

PPO medical plan

Paid Time Off

Retirement Programs

Paid Parental Leave

Tuition Reimbursement

Public Service Loan Forgiveness (PSLF)

Job summary

UT Southwestern Medical Center is seeking a Financial Counselor to provide patient financial counseling and clearances within a department. The role involves confirming insurance eligibility, reviewing benefits, and communicating estimated costs to patients and other parties.

Responsibilities include posting payments, creating payment plans, and coordinating charity care applications. The position requires familiarity with the revenue cycle and adherence to relevant regulations.

Qualifications

• Experience in financial counseling or related roles with a High School Diploma
• 2 years of financial counselor or equivalent experience with Associate's Degree
• No experience required with Bachelor's Degree

Responsibilities

• Provide financial counseling for patients within one department.
• Confirm patient insurance eligibility and provide benefits review.
• Utilize cost estimate technology to create cost estimates for services and communicate estimated costs to patients.
• Post payments and assist in creating payment plans for services and balances.
• Review account details for patient education and correction; coordinate and complete financial assistance applications for charity care program.
• Understand the revenue cycle and escalation pathways.
• Adhere to regulatory requirements (JCAHO, Medicare/Medicaid, state and federal laws).
• Duties may include direct interaction with patients and maintaining patient financial records.

Skills

Financial counseling

Insurance eligibility verification

Cost estimate software

Payment plans

Regulatory knowledge

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

Cost estimate software

Job description

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

Job Summary

Operates with limited oversight and guidance to provide financial counseling and clearance to patients that occurs within one department.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

Experience and Education

• Education: High School Diploma or
  Associate's Degree or
  Bachelor's Degree
• Experience: 4 years of financial counselor or equivalent experience with High School Diploma or
  2 years of financial counselor or equivalent experience with Associate's Degree or
  No experience required with Bachelor's Degree.

Job Duties

• Provide financial counseling for patients within one department.
• Responsible for confirming patient insurance eligibility and providing benefits review. Reviews benefits to ensure that organization and patient understand the extent of coverage for services.
• Accurately utilizes cost estimate technology to create cost estimates for services and communicates estimated costs to patients and other affected parties.
• Accurately posts payments and assists in the creation of payment plans for upcoming services and/or outstanding balances.
• Responsible for reviewing account details for patient education and/or correction.
  • Reviews balances and communicates to patient and other affected parties about outstanding balances.
  • Assists patients in resolving account questions and concerns.
  • Responsible for coordinating and completing financial assistance application for charity care program.
• Responsible for understanding the revenue cycle, including all involved parties and appropriate escalation pathways.
• Knowledge of various regulatory agencies: JCAHO, Medicare/Medicaid Laws, State & Federal Laws, Hospital/Departmental Policies.
• Duties performed may include one or more of the following core functions: a) Directly interacting with or caring for patients; b) Directly interacting with or caring for human-subjects research participants; c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
• Performs other duties as assigned.

Security and EEO Statement

Security: This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO: UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.