PAT ACCESS SPEC ED PRN

Blount Memorial; Maryville (TN); On-site; USD 32,000 - 48,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated PAT ACCESS SPEC ED PRN. This entry-level role involves patient pre-registration, ensuring account accuracy, and providing excellent customer service. Ideal candidates will possess strong interpersonal skills and attention to detail, along with proficiency in computer systems. Join a dynamic team where your contributions will enhance patient experiences and support the organization’s mission. This is a fantastic opportunity for those looking to grow in a fast-paced healthcare environment, with flexibility to work weekends and holidays as needed.

Qualifications

• Experience in customer service or clerical healthcare preferred.
• Proficiency with Windows-based systems and data entry.

Responsibilities

• Responsible for patient pre-registration and registration.
• Ensure account accuracy and process collections.

Skills

Intermediate computer skills

Data entry skills

Customer service skills

Attention to detail

Basic math skills

Education

High school diploma or equivalent

Some college preferred

Tools

Windows-based systems

ADT/EMR systems

Scheduling/ordering systems

Job description

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Knowledge:

Knowledge of medical and insurance terminology, contract reimbursement and methodology, and governing agencies for healthcare (i.e., HIPAA, EMTALA, Medicare). Basic arithmetic and math aptitude required.

Job Summary:

1. Responsible for patient pre-registration, registration, admission, and/or order entry at designated locations such as BMH Outpatient, Emergency Department (ED), or ETMG Ancillary.
2. Ensure account accuracy, process POS collections, and attach insurance authorizations to accounts when applicable.
3. Communicate needs to appropriate personnel and provide excellent customer service aligning with the organization’s mission, vision, and standards.

Job Specifications:

1. Education and/or experience: High school diploma or equivalent preferred; some college preferred. Experience in customer service, clerical healthcare, or public relations preferred.
2. Proficiency with Windows-based systems, email, and websites required. Experience with ADT/EMR systems and scheduling/ordering systems preferred.

Skills:

• Intermediate computer and data entry skills with accuracy, including a minimum 40 wpm keyboarding.
• Strong interpersonal and customer service skills that reflect organizational standards.
• Attention to detail with excellent oral and written communication and active listening skills.
• Basic mathematical skills, including calculating percentages and using a 10-key calculator.

Abilities:

• Read, write, speak, and understand English.
• Self-motivated and capable of working directly with patients without a fixed workstation.
• Ability to read and interpret provider orders and documentation.
• Multi-tasking and organizational skills in a fast-paced environment, working independently or as part of a team.
• Flexibility to work some weekends and holidays as needed.

Additional Information:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitals and Healthcare