Passenger Services Lead — Operations & Training

Menzies Aviation LATAM; Albuquerque (NM); On-site; USD 25,000 - 34,000; Full time

Job summary

Menzies Aviation LATAM in Albuquerque, NM is seeking a Passenger Services Supervisor to coordinate, monitor and support the Passenger Services team, ensuring agents perform duties professionally, safely and efficiently.

You will oversee cross-department coordination to achieve on-time operation, monitor training needs and manage day-to-day administration. This role requires lifting up to 70 lbs, supervising 10-15 agents, and flexible weekend/holiday shifts.

Qualifications

• Must be 18 years of age and have a High School Diploma, GED or equivalent work experience
• One year college certificate or technical school, six months related experience or equivalent combination of education and experience
• Ability to supervise up to 10-15 passenger service agents
• Must be able to pass all pre-employment testing to include drug testing and a physical
• Ability to safely lift up to 70 lbs.
• Must maintain a valid state driver’s license
• Must be able and flexible to work variables shifts including weekends and holidays

Responsibilities

• Coordinate, monitor and support the Passenger Services team
• Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier’s standards
• Ensure smooth operation through co-ordination between departments and agencies to achieve safe on-time operation
• Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents
• Attend to the day-to-day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays
• Liaison with Carriers’ representatives to ensure their requirements and standards are being met
• Assist in maintaining staff morale having clear and open communication with staff
• Cover any manpower shortages and/or assist whenever necessary
• Other duties as assigned

Job description

Menzies Aviation LATAM in Albuquerque, NM is seeking a Passenger Services Supervisor to coordinate, monitor and support the Passenger Services team, ensuring agents perform duties professionally, safely and efficiently.

You will oversee cross-department coordination to achieve on-time operation, monitor training needs and manage day-to-day administration. This role requires lifting up to 70 lbs, supervising 10-15 agents, and flexible weekend/holiday shifts.