Passenger Services Agent - PT (45867)

Lehigh Northampton Airport Authority; Allentown (Lehigh County); On-site; USD 18,000 - 24,000; Part time

Job summary

Lehigh Valley International Airport is seeking a part-time Customer Service Associate to deliver exceptional passenger assistance on weekends and holidays, including baggage handling, wheelchair support, and information services.

You will coordinate ground transportation, maintain safety and cleanliness of passenger assistance equipment, and uphold airport policies while providing friendly, clear communication to travelers.

Qualifications

• High School Diploma or GED is required or preferred.
• Customer service experience is preferred.
• PC skills include Word, Excel, Outlook and other applicable programs.
• Acceptable written, oral, and interpersonal skills.

Responsibilities

• Assist customers with luggage and wheelchairs; lift/move baggage as needed.
• Provide accurate information about airport facilities, transport, parking, and services.
• Assist with passenger luggage handling and wheelchair transport between key areas.
• Report accidents, injuries or unsafe conditions to management.
• Maintain cleanliness and operational readiness of passenger assistance equipment.
• Support operations during winter conditions for accessible parking.

Skills

Customer service

Communication

English language

Education

High School Diploma/GED

Tools

Word

Excel

Outlook

Job description

Job Details: Job Location: Lehigh Valley International Airport - Allentown, PA 18109 Position Type: Part Time Travel Percentage: None Job Shift: Must be available weekends and Holidays Job Category: Customer Service

Deliver exceptional customer service to passengers by providing accurate information, assistance with wheelchair support, baggage handling, and coordination of ground transportation.

Essential Functions

• Assist customers with luggage requiring lifting; push and pull passengers in wheelchairs without assistance.Assist and transport passengers in wheelchairs between curbside, ticket counters, departure gates, baggage claim, and personal vehicles; safely maneuver customers & carryon baggage weighing up to 250 pounds on inclines without assistance.
• Assist with passenger luggage between curbside, ticket counters, departure gates, baggage claim, and personal vehicles.Lift and/or move luggage up to 50 pounds and occasionally up to 99 pounds with assistance.
• Provide accurate and courteous information regarding airport facilities, airline flight information, airport parking shuttle, ground transportation, hotel, concessions, and airport programs.
• Promptly report any accidents, injuries, or unsafe conditions to management.
• Ensure all passenger support equipment, including wheelchairs, luggage carts, and battery chargers are clean, sanitized, operational, and properly maintained.
• Retrieve and reposition wheelchairs and baggage carts in designated areas as needed.
• During winter months, assist customers with disabilities by helping clear snow from vehicles parked in designated accessible parking spaces.
• Adhere to all safety, security, and company policies.

Additional Responsibilities

• Deliver proactive customer service by anticipating passenger needs and providing welcoming experience with professionalism, patience, and a people-first attitude.
• Cheerfully interact in all modes of communication: face to face, two-way radio, telephone, and email.
• Maintain a strong teamwork approach by collaborating with coworkers and airport stakeholders to ensure efficient and positive passenger experiences.
• Must be able to report during emergency situations as necessary.
• Must be able to report to work during all weather conditions.
• Perform other duties as assigned.

QualificationsQualifications

• High School Diploma or general equivalency diploma (GED).
• Customer Service experience preferred.
• PC skills include Word, Excel, Outlook and other applicable computer programs.
• Acceptable written, oral, and interpersonal skills.

Must Have

• Must be at least 18 years old.
• Must wear provided uniforms (uniforms must be clean and presentable) and personal protective equipment.
• Must be available to work split shifts, nights, weekends and holidays when required.
• Successfully pass continual training, security, and employment requirements.
• Must possess acceptable English language skills to include speaking, reading, writing and comprehension.
• Ability to regularly sit, stand, walk, reach with hands and arms, climb, balance; stoop, kneel and crouch or crawl.
• Must be able to use hands and fingers to type, handle bags, boxes, objects or controls.
• Ability to lift and/or move up to 50 pounds and occasionally lift to 99 pounds with assistance.
• Vision abilities include, with or without corrective lenses, close, distance, color and peripheral vision, depth perception and the ability to adjust focus.
• Sufficient auditory ability, with or without audiological devices, to decipher telephone/radio communications, interact with the public and others, and hear alarms, including vehicle and other warning signals.
• Able to tolerate exposure to noise levels up to 100 decibels requiring mandatory hearing protection.
• Able and willing to work in inclement weather, including extreme cold and warm temperatures.