Passenger Services Agent - Seasonal (45232)

Lehigh Northampton Airport Authority; Allentown (Lehigh County); On-site; USD 30,000 - 40,000; Full time

Job summary

Lehigh Northampton Airport Authority is seeking seasonal customer service staff to assist at Lehigh Valley International Airport in Allentown, PA. The role involves helping passengers with luggage and providing information about airport services.

Candidates should have a High School Diploma or GED and customer service experience is preferred. Applicants must be able to lift heavy objects and work weekends and holidays, wearing a uniform and personal protective equipment.

Qualifications

• Customer service experience preferred.
• PC skills including Word, Excel, Outlook.
• Acceptable written, oral, and interpersonal skills.

Responsibilities

• Assist customers with luggage and wheelchair transport.
• Provide accurate information about airport facilities.
• Report accidents or unsafe conditions promptly.

Skills

Customer Service experience

PC skills (Word, Excel, Outlook)

Acceptable written and oral skills

Education

High School Diploma or GED

Job description

Location: Lehigh Valley International Airport - Allentown, PA 18109

Position Type: Seasonal

Shift: Must be available weekends and holidays

Category: Customer Service

Essential Functions

• Assist customers with luggage requiring lifting; push and pull passengers in wheelchairs without assistance.
• Assist and transport passengers in wheelchairs between curbside, ticket counters, departure gates, baggage claim, and personal vehicles; safely maneuver customers & carryon baggage weighing up to 250 pounds on inclines without assistance.
• Assist with passenger luggage between curbside, ticket counters, departure gates, baggage claim, and personal vehicles. Lift and/or move luggage up to 50 pounds and occasionally up to 99 pounds with assistance.
• Provide accurate and courteous information regarding airport facilities, airline flight information, airport parking shuttle, ground transportation, hotel, concessions, and airport programs.
• Promptly report any accidents, injuries, or unsafe conditions to management.
• Ensure all passenger support equipment, including wheelchairs, luggage carts, and battery chargers are clean, sanitized, operational, and properly maintained.
• Retrieve and reposition wheelchairs and baggage carts in designated areas as needed.
• During winter months, assist customers with disabilities by helping clear snow from vehicles parked in designated accessible parking spaces.
• Adhere to all safety, security, and company policies.

Additional Responsibilities

• Deliver proactive customer service by anticipating passenger needs and providing welcoming experience with professionalism, patience, and a people-first attitude.
• Cheerfully interact in all modes of communication: face to face, two-way radio, telephone, and email.
• Maintain a strong teamwork approach by collaborating with coworkers and airport stakeholders to ensure efficient and positive passenger experiences.
• Must be able to report during emergency situations as necessary.
• Must be able to report to work during all weather conditions.
• Perform other duties as assigned.

Qualifications

• High School Diploma or general equivalency diploma (GED).
• Customer Service experience preferred.
• PC skills include Word, Excel, Outlook and other applicable computer programs.
• Acceptable written, oral, and interpersonal skills.

Must Have

• At least 18 years old.
• Must wear provided uniforms (uniforms must be clean and presentable) and personal protective equipment.
• Must be available to work split shifts, nights, weekends and holidays when required.
• Successfully pass continual training, security, and employment requirements.
• Possess acceptable English language skills to include speaking, reading, writing and comprehension.
• Ability to regularly sit, stand, walk, reach with hands and arms, climb, balance; stoop, kneel and crouch or crawl.
• Must be able to use hands and fingers to type, handle bags, boxes, objects or controls.
• Ability to lift and/or move up to 50 pounds and occasionally lift to 99 pounds with assistance.
• Vision abilities include, with or without corrective lenses, close, distance, color and peripheral vision, depth perception and the ability to adjust focus.
• Sufficient auditory ability, with or without audiological devices, to decipher telephone/radio communications, interact with the public and others, and hear alarms, including vehicle and other warning signals.
• Able to tolerate exposure to noise levels up to 100 decibels requiring mandatory hearing protection.
• Able and willing to work in inclement weather, including extreme cold and warm temperatures.