Passenger Service Supervisor (AS)

Menzies; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Menzies in Orlando seeks an airport passenger services associate to ensure weight and balance accuracy, handle reservations, ticketing, seat assignments and announcements, and verify international documents.

You will assist customers with special needs and unaccompanied minors, support staff scheduling, and maintain safety and security standards while performing check-in duties.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Must be able to speak, read and write in English.
• Able to work variable shifts including weekends and holidays.
• Able to move/lift up to 70 lbs.
• Must stand for long periods.
• Must pass FBI background check and obtain customs seal.
• Must pass pre-employment drug test.
• Must successfully complete initial training.

Responsibilities

• Ensure accuracy of all weight and balance requirements.
• Promptly handle all Passenger service complaints with a focus on positive resolution.
• Responsible for staff scheduling, leadership development and employee accountability.
• Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentation.
• Assist customers with special needs and unaccompanied minors.
• When operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet, approximately 2-3 times per day and responsible for open/closing aircraft doors.
• Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
• Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.
• Perform other duties as assigned.

Skills

Customer service

English proficiency

Verbal communication

Stamina/standing

Education

High school diploma

Tools

Computer software knowledge

Job description

Primary accountabilities and duties include:

• Ensure accuracy of all weight and balance requirements.
• Promptly handle all Passenger service complaints with a focus on positive resolution.
• Responsible for staff scheduling, leadership development and employee accountability.
• Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentation.
• Assist customers with special needs and unaccompanied minors.
• When operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet, approximately 2-3 times per day and responsible for open/closing aircraft doors.
• Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
• Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.
• Perform other duties as assigned.

Qualifications and Experience:

• Must be at least 18 years of age.
• Must have high school diploma or equivalent.
• Must have a positive, can-do, upbeat personality.
• Must be able to speak, read and write in English proficiently.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Comfortably and continuously move/lift customer luggage with up to 70lbs.
• Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
• Will be exposed to respiratory irritants (jet fumes)
• Must pass an FBI criminal background check and obtain a customs seal.
• Must successfully complete and pass the initial new hire classroom and on-the-job training.
• Must have strong verbal and written communication skills.
• Knowledge of computer software programs.
• Must pass pre-employment drug test.

Qualifications

Licenses & Certifications

Required

EMPLOYEE BADGE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.