F9 Passenger Service Supervisor

Menzies Aviation; Tampa (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health plans

Dental plan

Vision plan

Paid vacation

401K savings plan

Employee assistance program

Prepaid legal coverage

Identity theft protection

Job summary

Menzies Aviation in Tampa seeks a Passenger Service Supervisor to lead a team of passenger service representatives, ensuring excellent customer service and efficient operations at the front counter and gate areas.

The role requires bilingual English/Spanish communication, ability to stand long periods, and flexibility to work varied shifts. Training colleagues and enforcing company policies are core duties in this full-time position.

Qualifications

• Supervisory experience with 10-15 passenger service representatives.
• Flexibility to work variable shifts including weekends and holidays.
• Ability to stand for long periods at ticket counter/gate check-in areas.
• Bilingual English and Spanish required.
• Proficient reading/writing and verbal communication in English.
• Ability to pass pre-employment drug testing and physical.

Responsibilities

• Assigns employees to front counter or airline account tasks.
• Trains employees or assigns to experienced staff.
• Ensures adherence to company policies, procedures, and safety rules.
• Interfaces with other departments to resolve service issues and maintain quality.
• Handle customer service complaints with positive resolution.

Skills

Leadership

Team supervision

Bilingual English/Spanish

Customer service

Communication

Stand/physical endurance

Education

High School diploma or equivalent

One-year college certificate or technical school

Tools

Computer software proficiency

Job description

As a Passenger Service Supervisor, you will provide day-to-day work direction to passenger service representatives, ensuring the highest level of customer service and operational efficiency. Working under limited supervision, you will oversee the performance of your team, offering guidance and support to ensure smooth operations at all times.

Position Highlights:

• Leadership Responsibility: Provide guidance and direction to passenger service representatives to ensure smooth daily operations

Essential Duties and Responsibilities

• Assigns employees to work specific jobs at front counter or airline account
• Performs new employee introduction to work area, explains work rules, uniform policy, time clock process, office-terminal procedures and provides overview of department operations
• Trains employees on specifics or assigns employees to work with an experienced representative
• Ensures that employees are fully trained on company policies and procedures including telephone procedures, cash handling, security procedures and systems
• Interfaces with other departments to ensure that service issues are addressed and corrected to ensure quality of service
• Comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, including some pieces exceeding 75 lbs.
• Promptly handles all customer service complaints with a focus on positive resolution

Required Skills

• Ability to supervise up to 10-15 passenger service representatives
• Maintain a valid driver’s license
• One year college certificate or technical school, six months related experience or equivalent combination of education and experience
• Must be available and flexible to work variable shifts including weekends and holidays
• Must be able to stand for long periods of time at the ticket counter and gate check-in areas
• Must be able to speak, read and write in English proficiently
• Must have strong verbal and written communication skills
• Knowledgeable of computer software programs
• Must be able to pass all pre-employment testing to include a drug test and a physical
• Must be Bilingual (English and Spanish) required
• Health Plans through Maritain Health that offer a variety of coverage
• Dental Plans through Delta Dental
• Vision Insurance Plan through Met Life Vision
• Paid Vacation / Sick (fulltime employees)
• Critical Illness Coverage Plan
• Hospital Indemnity Coverage Plan
• Voluntary Life and AD&D Insurance
• 401K Savings Plan
• Employee Assistance Program
• Prepaid Legal Coverage Plan
• Identity Theft Protection Plan
• Pet Discount Coverage and Pet Insurance Plan

Qualifications

Education

Required

High School or better.

Licenses & Certifications

Required

DRIVERS LICENSE

EMPLOYEE BADGE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.