Passenger Service Lead Agent

Menzies Aviation; Albuquerque, Northern (NM, KY); On-site; USD 40,000 - 56,000; Full time

Job summary

Menzies Aviation is seeking a Supervisor to coordinate, monitor and support the Passenger Services team at our Albuquerque operations. You will assist agents to uphold professional, safe, and efficient standards in daily duties and ensure smooth inter-department coordination for on-time performance.

The role requires lifting up to 70 lbs, a valid driver’s license, and flexibility to work variable shifts including weekends and holidays.

Qualifications

• Must be 18 years old with a High School Diploma or GED.
• One year college certificate or technical school completed.
• Able to supervise 10–15 passenger service agents.

Responsibilities

• Coordinate, monitor and support the Passenger Services team.
• Assist Passenger Service Agents in their duties to maintain professionalism, safety and efficiency.
• Ensure smooth operation through coordination between departments and agencies for on-time performance.

Skills

Supervise agents

Drug testing

Lift 70 lbs

Driver's license

Shift flexibility

Safety compliance

Education

High School Diploma or GED

Technical school certificate

Job description

• Coordinate, monitor and support the Passenger Services team
• Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier’s standards
• Ensure smooth operation through co-ordination between departments and agencies to achieve safe on-time operation
• Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents
• Attend to the day-to-day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays
• Liaison with Carriers’ representatives to ensure their requirements and standards are being met
• Assist in maintaining staff morale having clear and open communication with staff
• Cover any manpower shortages and/or assist whenever necessary
• Other duties as assigned

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Must be 18 years of age and have a High School Diploma, GED or equivalent work experience
• One year college certificate or technical school, six months related experience or equivalent combination of education and experience
• Ability to supervise up to 10-15 passenger service agents
• Must be able to pass all pre-employment testing to include drug testing and a physical
• Ability to safelylift upto 70 lbs.
• Must maintain a valid state driver’s license
• Must be able and flexible to work variables shifts including weekends and holidays

Diversity

MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contacttherecruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Education

High School or better.

Experience

Licenses & Certifications

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.